1. Windows Central Question's Avatar
    Hi everyone!

    I need some help from you guys... I have a Lumia 640XL (W10).
    Recently, i tried to turn my phone on, and the bitlock message appeared, and i can't get rid of it.

    The problem is i can't solve it via USB recovery tool because the USB port is not working for some reason, it is probably broken.

    The question is: Can i factory reset it somehow without USB ?
    08-29-2016 11:29 AM
  2. MDK22's Avatar
    YES, but the (side) key sequence escapes me - It'll perform a Hard Reset & wipe all data.

    Search for Hard Reset Key combination online - I'd hate to post the wrong key sequence ...

    BTW, with USB not working, how do U charge the battery?
    ... or does it charge wirelessly?
    08-29-2016 02:41 PM
  3. Chintan Gohel's Avatar
    Hi everyone!

    I need some help from you guys... I have a Lumia 640XL (W10).
    Recently, i tried to turn my phone on, and the bitlock message appeared, and i can't get rid of it.

    The problem is i can't solve it via USB recovery tool because the USB port is not working for some reason, it is probably broken.

    The question is: Can i factory reset it somehow without USB ?
    Hard Reset really should be a last resort. Use Hard Reset when the phone is completely unresponsive and no other method will work.
    • Power off the phone > hold Volume Down > press Power > keep holding Volume Down until you see the exclamation (!) screen, then immediately release the Volume Down
    • Now tap Volume Up / Volume Down / Power / Volume Down
    • You should see the spinning gears and your phone will reflash the last OS version held in recovery. You do loose data, but get your phone back. Sign into your Microsoft Account and restore your backup during the set up.


    Factory Reset is Done through Settings > About > Reset your phone (8 & 8.1) or Settings > System > About > Reset your phone (W10M).

    • You should see the spinning gears and your phone will reflash the last OS version held in recovery. You do lose data, but get your phone back. Sign into your Microsoft Account and restore your backup during the set up.


    In case of Hard Reset & Factory Reset the phone goes back to the exact version you were running when you performed the reset.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    08-30-2016 04:40 AM

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