1. Windows Central Question's Avatar
    Lumia 950 - running windows 10, latest production preview. Phone is unresponsive, but vibrates when hitting power key (nothing happens). Tried to remove battery/soft reset, not helping. Not able to do a hard reset (since exclamation mark is not appearing when hitting power/volume down, release power after buzz, etc.). Also tried plugging wall charger, nothing happens. Any tips?
    10-06-2016 03:57 AM
  2. Maurizio Troso's Avatar
    Lumia 950 - running windows 10, latest production preview. Phone is unresponsive, but vibrates when hitting power key (nothing happens). Tried to remove battery/soft reset, not helping. Not able to do a hard reset (since exclamation mark is not appearing when hitting power/volume down, release power after buzz, etc.). Also tried plugging wall charger, nothing happens. Any tips?
    You are making the wrong sequence

    Vol down + power is SOFT RESET, not hard reset. No marks , it's a useful forced reboot as desktops

    Hard reset key sequence is:

    Unplug phone, hold vol up, then plug phone charger, keep holding till ! mark appears.
    Leave button, then press one key once : vol up, vol down, power, vol down.

    Gears should start rotating. Keep phone plugged and wait last build to reinstall
    10-06-2016 04:05 AM

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