1. Windows Central Question's Avatar
    My windows phone is rotating between nokia being spelled out (large white text) a quick vibration and a large white escalation point (!) symbol. Holding down the power button and the volume down button down at the same time to initiate a hard boot does not work..
    01-28-2017 10:04 AM
  2. RumoredNow's Avatar
    Power + Volume Down is how you get to ! to begin with.

    If the phone goes to ! on it's own... You likely have a stuck Volume Down button. If the back is removable, remove it and inspect your button action, see if you can clear it.

    Hard Reset is...
    Power off the phone > hold Volume Down > press Power > keep holding Volume Down until you see the exclamation ! screen, then immediately release the Volume Down


    Now tap Volume Up / Volume Down / Power / Volume Down


    You should see the spinning gears and your phone will reflash the last OS version held in recovery. You do lose data, but get your phone back. Sign into your Microsoft Account and restore your backup during the set up.


    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Windows Central.
    01-28-2017 12:32 PM

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