1. Windows Central Question's Avatar
    I had recently gotten a nasty virus that I had spent many days trying to fix including sage booting and anti-virus. I eventually just decided to reinstall windows and do the faster option. I left it to cook dinner and my cat decided to sit on my keyboard. Now the screen is black, with the Lenovo logo if I shine a light on the screen. The keys and power button are lit up as if the computer is on, but the screen is unresponsive and I can not turn the computer off via the power button. I don’t know how to fix this! Help!
    03-22-2019 09:32 PM
  2. Golfdriver97's Avatar
    Welcome to the forums. If you can get another PC to get the .iso file from Windows to a USB stick. You should then be able to bypass the boot order on the PC, and use the USB stick to reinstall Windows.
    03-23-2019 11:01 AM
  3. Ryujingt3's Avatar
    First of all, it most likely isn't the cat's fault :)

    What I recommend is trying to turn the computer off (hold down the power button for several minutes or remove device battery). When you can power it up again, run the restore utility that is built in to the laptop and start the entire process again.

    The steps below may help, but ideally we need to know the model of your Lenovo laptop.

    https://www.cocosenor.com/articles/c...-password.html
    Golfdriver97 likes this.
    03-26-2019 10:37 AM
  4. StevenNash's Avatar
    Greetings and salutations.

    That is, unfortunately. I help running a website for a cleaning company https://prorengoring.dk/ where we had some issues with animals and electronics :)

    But I don't think this is the problem here. I always had experiences with Lenovo and installing windows 10. I don't know if you had windows 10 before, but when I installed it, the problem was, that Lenovo had made so little space on the hard-drive, that there wasn't enough space for the upgrade. Otherwise, it can just be the virus that destroyed it :/ Don't blame the cat :)
    04-04-2019 04:31 AM
  5. Ryujingt3's Avatar
    Greetings and salutations.

    That is, unfortunately. I help running a website for a cleaning company https://prorengoring.dk/ where we had some issues with animals and electronics :)

    But I don't think this is the problem here. I always had experiences with Lenovo and installing windows 10. I don't know if you had windows 10 before, but when I installed it, the problem was, that Lenovo had made so little space on the hard-drive, that there wasn't enough space for the upgrade. Otherwise, it can just be the virus that destroyed it :/ Don't blame the cat :)
    I agree, don't blame the cat and perhaps restoring the machine can help.
    04-04-2019 08:55 AM
  6. ochhanz's Avatar
    Greetings and salutations.

    That is, unfortunately. I help running a website for a cleaning company https://prorengoring.dk/ where we had some issues with animals and electronics :)

    But I don't think this is the problem here. I always had experiences with Lenovo and installing windows 10. I don't know if you had windows 10 before, but when I installed it, the problem was, that Lenovo had made so little space on the hard-drive, that there wasn't enough space for the upgrade. Otherwise, it can just be the virus that destroyed it :/ Don't blame the cat :)
    , I think you can bypass the 'too little space problem' by plugging in an usb stick that is big enough to hold the update (16 or 32 gb should suffice, perhaps 8 gb too).
    Also not so sure about the cat, cats do want to take over the world...
    04-04-2019 01:57 PM
  7. Ryujingt3's Avatar
    Any update on this from the OP, or the cat?
    04-06-2019 07:15 AM

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