Just lamenting in here because you all get it.
I had a 928 that had the screen go dark on December 24th. Still got capacitive feedback when touching home button, so it was still working, but the screen was dark. Okay. Didn't surprise me that the phone took a dive. I went in and upgraded to a 735.
735 has worked fine for the past 6 months. I'm on the consumer preview of W10M (but VZW did just release W10M to 735 users last week).
On a whim pulled my 928 out of a drawer and charged it. It works! So I went in to SIM-swap back to the 928. 928 uses micro-SIM, 735 uses nano-SIM.
VZW Corporate store activated a new SIM in my 928, I tested a call, worked, I left. However, in the parking lot I discovered data was not working.
They tried a new SIM. No go. They blamed in on my 928. Whatever, maybe...
So I went back to my 735 to get on with my day, which for some reason requires getting another nano-SIM despite having a functioning one 30 minutes before.
Lo and behold, now the 735 has no data! Hmm....
I sat there for an hour while the VZW rep, who knew nothing about WP8.1, let alone W10M, struggled with the VZW tech on the phone to figure out which of my phone settings was causing the problem.
"It's not the phone, the problem showed up when you SIM-switched me. The problem is with the account." But let's dig through a phone we don't understand to find the problem.
Their solution? Factory reset. No, I'll handle that on my own, thank you. You figure out what happened on your end. They put in a "ticket" to figure out if the problem is on their end.
Fun times.
I had a 928 that had the screen go dark on December 24th. Still got capacitive feedback when touching home button, so it was still working, but the screen was dark. Okay. Didn't surprise me that the phone took a dive. I went in and upgraded to a 735.
735 has worked fine for the past 6 months. I'm on the consumer preview of W10M (but VZW did just release W10M to 735 users last week).
On a whim pulled my 928 out of a drawer and charged it. It works! So I went in to SIM-swap back to the 928. 928 uses micro-SIM, 735 uses nano-SIM.
VZW Corporate store activated a new SIM in my 928, I tested a call, worked, I left. However, in the parking lot I discovered data was not working.
They tried a new SIM. No go. They blamed in on my 928. Whatever, maybe...
So I went back to my 735 to get on with my day, which for some reason requires getting another nano-SIM despite having a functioning one 30 minutes before.
Lo and behold, now the 735 has no data! Hmm....
I sat there for an hour while the VZW rep, who knew nothing about WP8.1, let alone W10M, struggled with the VZW tech on the phone to figure out which of my phone settings was causing the problem.
"It's not the phone, the problem showed up when you SIM-switched me. The problem is with the account." But let's dig through a phone we don't understand to find the problem.
Their solution? Factory reset. No, I'll handle that on my own, thank you. You figure out what happened on your end. They put in a "ticket" to figure out if the problem is on their end.
Fun times.
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