08-11-2015 11:55 AM
28 12
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  1. Squatting Hen's Avatar
    I have been playing this game for a while and I just had to replace my phone. The game has you login with your MS account and it puts a game save in your SkyDrive account. I just got my new phone setup, download the app, and logged in with my MS account. But...it is starting me over at level 1. What is the trick to get this to work? I does show somewhat correct on my windows 8.1 PC. This sucks if I can't get the save to load on my replacement phone.
    05-03-2014 08:49 PM
  2. troylytle's Avatar
    Did you exit and restart?
    05-03-2014 08:53 PM
  3. Squatting Hen's Avatar
    Did you exit and restart?
    Yes. Even uninstalled and reinstalled a few times.
    05-03-2014 10:05 PM
  4. troylytle's Avatar
    I lost about 8 levels when I switched back to an old phone.
    05-04-2014 10:43 AM
  5. Squatting Hen's Avatar
    I lost about 8 levels when I switched back to an old phone.
    I lost 150. 😠
    Guess I am done with the game.
    05-04-2014 12:07 PM
  6. Lance_WPCentral's Avatar
    There is no game save.What the hell Frozen Free Fall does with the OneDrive account I have no clue. I had done a hard reset when installing WP8.1 Dev preview and lost 59 levels.
    05-04-2014 01:49 PM
  7. Squatting Hen's Avatar
    There is no game save.What the hell Frozen Free Fall does with the OneDrive account I have no clue. I had done a hard reset when installing WP8.1 Dev preview and lost 59 levels.
    It should though. When I look in my OneDrive, I have a folder called Frozen. Inside, there is a file called savegame. Sucks it doesn't work.
    05-04-2014 05:45 PM
  8. JC Mendiola's Avatar
    When I did a hard reset on my Lumia 820 I was already on level 59 of the game, then when I redownloaded Frozen Free Fall it started back at level 1...
    But here's the odd thing, I just didn't play the game for like i think 2 or 3 days, then... when I came back to it, I was again at level 59

    It seems the back-up feature for this game lags for a while :)
    05-04-2014 07:25 PM
  9. Squatting Hen's Avatar
    I guess I am hopeful, but I am on day 4. Thanks for all the replies. It is a bummer though.
    05-05-2014 11:12 AM
  10. Allan Kaliel's Avatar
    The phone version of the game seems to have lost the ability to sync with the onedrive save. It used to work, at some point it stopped. My save has me at level 75, and it loads up fine on my tablet and windows pc. But the phone version won't load it.
    05-08-2014 05:21 PM
  11. Squatting Hen's Avatar
    I am thinking it could have happened when SkyDrive changed to OneDrive.
    05-11-2014 08:57 AM
  12. Squatting Hen's Avatar
    I fixed mine. I noticed I had a few other Disney game saves in OneDrive in a Disney folder. I moved M frozen game save there and renamed it frozenfreefall. Opened the game and boom, back to where I was. Level 161.
    06-13-2014 12:03 PM
  13. parrysharma1000's Avatar
    Didn't work for me. Could you tell me how exactly you did it and if it happened immediately.
    10-30-2014 01:16 PM
  14. Squatting Hen's Avatar
    Didn't work for me. Could you tell me how exactly you did it and if it happened immediately.
    Sorry. This was 4 months ago and I don't remember exactly. I believe frozen created a new save in a different spot called frozenfreefall. I moved my game save there, deleted the new one, and renamed mine the same as the deleted"new"one.
    10-31-2014 09:33 AM
  15. parrysharma1000's Avatar
    My game save is already in a folder called frozenfreefall which is why I don't know what to do. Any ideas?
    10-31-2014 12:21 PM
  16. Squatting Hen's Avatar
    My game save is already in a folder called frozenfreefall which is why I don't know what to do. Any ideas?
    Okay, this should help. I just looked in OneDrive and I have a folder called DisneyGames in that folder I have other folders, one of which is named FrozenFreeFall. Inside that is my game save file, which is named savegame. That is what you need. If you don't have the DisneyGames folder download Maleficent Free Fall, its free, and play a level or two so it saves. It would create the DisneyGames folder and a Maleficent folder. This is how I realized I need to rename and move the file. I mirrored it to Maleficent.
    10-31-2014 04:49 PM
  17. parrysharma1000's Avatar
    That's the thing I already have a folder called DisneyGames and inside that folder is another one called FrozenFreeFall and inside that is savegame. That's what the problem is.
    11-01-2014 04:42 AM
  18. Squatting Hen's Avatar
    That's the thing I already have a folder called DisneyGames and inside that folder is another one called FrozenFreeFall and inside that is savegame. That's what the problem is.
    Right. You sshould have your original game save in OneDrive somewhere else. You need to rename that one and move it into the frozenfreefall folder. The one in there now is the new one that was created when Disney changed the save location.
    11-01-2014 11:33 AM
  19. parrysharma1000's Avatar
    My original save file is in the FrozenFreeFall folder already! I don't have any other file. The size of the file is 7 KB, maybe you can tell me the size of your file.
    11-01-2014 01:54 PM
  20. Squatting Hen's Avatar
    Do you have a folder called Frozen or M Frozen in OneDrive? If not, then there is nothing you can do.

    This is what happened. When Frozen first came out the game save was in SkyDrive under a Frozen folder. Then SkyDrive changed to OneDrive and/or Disney changed the game save location to a newly created folder. They did not move your saved file there, it was left in the original location, and ignored. Thus, when you played Frozen, it would look in the newly created DisneyGames folder for you game save, and guess what, it was empty, so it had you start over. You have to move the original game save file into the new frozen file inside the DisneyGames folder and rename it. If you don't have a separate Frozen file outside of the DisneyGames folder, your issue is completely different. Or you delete it.
    11-01-2014 02:24 PM
  21. Madam Mimi's Avatar
    I know this is dated, but this worked for me with Frozen Free Fall but not Maleficent as I was switching phones (replacing a busted 1020 with a warranty replacement). Unfortunately, it also 'broke' my ability to continue saving the game. My phone will no longer back-up or sync these files with OneDrive. Anyone else have this problem?
    12-23-2014 04:29 PM
  22. April Cherie's Avatar
    Hi. You do not need one drive, or funbox or any application at all to get your game back to its original progress. You only need a computer and your mobile. App restoration is usually something we can do a $3 fee, but in this case it's so easy I don't see the point in charging. Message me on my facebook at April Cherie and Ill be glad to help
    04-08-2015 05:04 PM
  23. April Cherie's Avatar
    Hi. You do not need one drive, or funbox or any application at all to get your game back to its original progress. You only need a computer and your mobile. App restoration is usually something we can do a $3 fee, but in this case it's so easy I don't see the point in charging. Message me on my facebook at April Cherie and Ill be glad to help
    04-08-2015 05:07 PM
  24. greedo_greedy's Avatar
    Frozen Free Fall's OneDrive integration is broken I believe. No matter how many updates the game has received, it just doesn't seem to sync on a constant basis. Disney should just supply their own servers for cloud save.
    04-09-2015 04:12 AM
  25. Asif Ali Soomro's Avatar
    Can anyone please share the save file? I lost all my save files after Build 10080.
    05-21-2015 04:14 AM
28 12

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