07-16-2017 05:29 AM
29 12
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  1. elberethe's Avatar
    Update: I fixed this on my HP Envy x360 by taking the following steps:

    • Computer Management
    • Device Manager
    • Imaging Devices
    • Right-click on HP IR Camera (or whatever yours is called)
    • Scan for hardware changes (obviously you can automatically update the driver here if you haven't tried that already)
    • Then I heard a USB disconnecting sound and Imaging Devices disappeared completely so there was obviously an issue with the camera connection
    • Reinstalled the driver by searching my model number on HP's drivers site


    It's now all sorted for me, hope that helps someone!
    This worked for me using an Inspiron 15 5000 Series. I had 3 Imaging Devices; ran scan on each, nothing happened. Driver update, first 2 ok but 3rd device (Camera Virtual Driver) updated. Restart and camera worked. Hope it holds.
    03-12-2017 10:11 PM
  2. Pablo Daniel Montorro Melia's Avatar
    Hello everyone!

    Got the same issue on my Alienware 15 R3 after the Creators update on Windows 10, the IR Camera was not able to be turned on and thus Windows Hello stopped working.
    Tried everything everyone done so far without success, but what ended with a solution (so far, fingers crossed) is just to reinstall the Realtek IR Camera latest driver of Dell drivers download page.

    Hope that, if you didn't try, this helps you!

    By now, I've rebooted the notebook twice and keeps working fine, Tobii Eye Tracker IR keeps blinking as was doing before, so I'm very happy, hehe.

    Well, looking forward in that you get this solved ASAP.

    Cheers.
    04-13-2017 08:54 PM
  3. panchoroms's Avatar
    Hi!

    For anyone who this could worth, i have a Mini Lap Lanix Lt Neuron, and i was having the same issue, it only takes one step, simply activate the camera, either by hiting FN + F10 , Fn + F11 or Fn + F12.

    Problem solved!
    Last edited by panchoroms; 06-06-2017 at 04:20 PM.
    06-06-2017 12:45 PM
  4. AD27's Avatar
    Surface pro 4
    After update my windows hello was doing fine but can't use regular camera app, when I roll back the camera driver the camera app worked but windows hello won't here's what solved my problem:

    windows hello camera won't turn on
    Go to device manager - system devices - Microsoft ir camera front - roll back driver - restart

    Camera app works, windows hello works
    07-16-2017 05:29 AM
29 12

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