1. ShentMeister's Avatar
    Hi all. The X3 has been on sale at the UK Microsoft Store for a couple of weeks and I got one, but returned due to the camera crash issues. However, now this seems to be fixed, I'm tempted to get another.

    HOWEVER, I decided to try the music audio quality before I returned and I discovered that my personal headphones wouldn't connect. The socket didn't seem compatible. The phones went in but no sound. I tried three different sets, but same result.

    My question is: is an adaptor required, or was this just a faulty socket? Will only the supplied headphones work? Thanks!
    09-30-2016 04:18 PM
  2. DOGC_Kyle's Avatar
    Any standard 3 or 4-pin plug should work. Mic support will vary by headphones though, and buttons probably won't work at all.
    It's a standard analog audio out, so you can connect any speakers, headphones, adapters, external amplifiers, and it should work fine.

    The first time you plug in headphones, you should get a message (a safe volume warning, if I remember correctly) and you have to tap on that before Windows will enable sound out. If you haven't done this, you might not get any sound.
    If you don't get the message, make sure the headphones are plugged in all the way. Also, I found that if you plug in headphones while the device is locked, the message might not show up, so unlock the device before plugging in headphones.
    Also see if it detects the headphones (you'll see it on the volume control).
    TechFreak1 likes this.
    09-30-2016 04:55 PM
  3. ShentMeister's Avatar
    Thanks. I tried to push different headphones in and occasionally got a little sound, as if the connection was not complete. Should I assume it was a faulty handset? Can anyone confirm they have had other headphones working with the phone? Thanks!
    10-01-2016 01:56 AM
  4. PerfectReign's Avatar
    Just tried it here. I get gobbly static. Two different headphones.

    Tried each on my son's S6 and got sound (though his choice of music is questionable.)

    Sent from mTalk
    Chintan Gohel and TechFreak1 like this.
    10-01-2016 02:10 PM
  5. ShentMeister's Avatar
    Oh bother! I've just ordered another one and it sounds like there may be audio problems! Bother!
    10-01-2016 02:40 PM
  6. Bobvfr's Avatar
    Just drill a hole in the case just along from the other hole, plug into the second hole for improved audio performance...................
    10-01-2016 06:31 PM
  7. Chintan Gohel's Avatar
    Just drill a hole in the case just along from the other hole, plug into the second hole for improved audio performance...................
    don't suggest things like that, someone might take you seriously like a few iphone users did
    TechFreak1 likes this.
    10-02-2016 01:04 AM
  8. Matty's Avatar
    Hi all. The X3 has been on sale at the UK Microsoft Store for a couple of weeks and I got one, but returned due to the camera crash issues. However, now this seems to be fixed, I'm tempted to get another.

    HOWEVER, I decided to try the music audio quality before I returned and I discovered that my personal headphones wouldn't connect. The socket didn't seem compatible. The phones went in but no sound. I tried three different sets, but same result.

    My question is: is an adaptor required, or was this just a faulty socket? Will only the supplied headphones work? Thanks!
    all 3.5mm headphones jacks should be almost identical. Maybe the jack isn't going in far enough for the 'sound' to properly transfer. Try some Apple EarPods since the cable is quite slim. If that doesn't work maybe see if you can get it repaired?
    Chintan Gohel likes this.
    10-02-2016 02:22 AM
  9. ShentMeister's Avatar
    Thanks for the comment. I'm actually waiting for a new one to arrive. Don't have Apple earphones. Will try the new one and see if it's any better. If it's a design fault I would have thought it would be on the net somewhere in a comment. Otherwise, the new one is going back too!
    Chintan Gohel likes this.
    10-02-2016 04:41 AM
  10. Chintan Gohel's Avatar
    I've been reading through the forums and I haven't noticed many users complain about the headphone jack on the x3 -
    10-02-2016 06:23 AM
  11. TechFreak1's Avatar
    1) do you have a case on your phone?
    If so remove it as sometimes it prevents the headphones making a complete connection as some headphones top lip is a few mm to wide for some cases.

    2) If a full connection is made and you have no case, spin the headphones around if you get audio fading in + out. The port is either faulty or you have some debris in the port. Some compressed air may help remove it, failing that I would say try using a AUX cable and try a sot reset with cable plugged in (also check your settings) - no sound = faulty port.
    Chintan Gohel and RumoredNow like this.
    10-02-2016 09:16 AM
  12. mrmobileperformance's Avatar
    Hi all. The X3 has been on sale at the UK Microsoft Store for a couple of weeks and I got one, but returned due to the camera crash issues. However, now this seems to be fixed, I'm tempted to get another.

    HOWEVER, I decided to try the music audio quality before I returned and I discovered that my personal headphones wouldn't connect. The socket didn't seem compatible. The phones went in but no sound. I tried three different sets, but same result.

    My question is: is an adaptor required, or was this just a faulty socket? Will only the supplied headphones work? Thanks!
    It's a run-of-the-mill 3.5 mm headphone jack. I have plugged at least three different sets of earphones into my X3 without so much as hint of a problem.

    Sent from mTalk
    10-02-2016 11:26 PM
  13. mrmobileperformance's Avatar
    don't suggest things like that, someone might take you seriously like a few iphone users did
    But many iPhone users are brainwashed. Je je.

    Sent from mTalk
    10-02-2016 11:29 PM
  14. Daniel Rubino's Avatar
    1) do you have a case on your phone?
    If so remove it as sometimes it prevents the headphones making a complete connection as some headphones top lip is a few mm to wide for some cases.
    Can confirm that can affect the headphone jack i.e. the Rugged case.
    TechFreak1 likes this.
    10-03-2016 10:18 AM
  15. TechFreak1's Avatar
    Can confirm that can affect the headphone jack i.e. the Rugged case.
    Thanks for the confirmation Daniel .
    10-03-2016 11:49 AM
  16. ShentMeister's Avatar
    Thanks all. I will feed back when my replacement X3 arrives. It sounds like I had a faulty socket, as there wasn't a case on the phone.
    RumoredNow likes this.
    10-03-2016 03:17 PM
  17. ShentMeister's Avatar
    Hi all... new phone arrived today and I updated the firmware straight away then drilled a hole in the case for my headphones and....

    Seriously, all my headphones work with this one, so the first must have been faulty. This ones a keeper, methinks! Thanks for the support.
    Bobvfr, libra89 and TechFreak1 like this.
    10-06-2016 09:31 AM

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