stuck on 2G, why? I'm playing for 3G

[Marino Cabrera]

I'm stuck with 2G(E), playing the $40 plan for simple mobile.
I cant send pictures and the internet is not as fast as it should, I was suppose to get the first 250 MB at 4G.
any ideas on why?
I tried changing settings under cellular and connection set up, but no luck.

 

[ninjaap]

Call your provider. Sometimes its as simple as customer service forgetting to "flip the switch" on your account.

 

[Brandon619]

Call your provider. Sometimes its as simple as customer service forgetting to "flip the switch" on your account.

Very True

 

[Samst22]

You've probably checked this but make sure in your network settings you've set the highest connection speed to 3G and not 2G.

 

[trwrt]

Simple Mobile uses T-Mobile bands. Is your 8x an AT&T or T-Mobile variant? If it's an AT&T one and your area hasn't yet been refarmed by T-Mobile to run the 1900 MHz band then that would explain it.