01-27-2017 09:12 AM
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  1. Br1t's Avatar
    I used to have this issue with my 920 from time to time, but not yet with the M8 (non dp). As soon as you feel the heat restart your phone, I think it's related to processes hanging open burning up the cpu. A restart will kill it.
    12-01-2014 07:31 PM
  2. eric12341's Avatar
    As long as it's not overheating as bad as my 925 is I'll take it, can't even charge it most of the time and browse the web anymore without it overheating and shutting off despite being on the charger.
    12-01-2014 09:31 PM
  3. earlyadapter's Avatar
    Also having the issue with mine. The phone is literally a month old. I have all latest updates for Skype even though I never use it. I have the Dot View case. Battery monitor says something is draining 7.7% of battery every hour. Yet, no programs are using obscene amounts of battery. It hit 35% when at work from 8:30 AM to 2 PM. So that doesn't exactly add up. For the past few weeks, at this point in the day, it is supposed to be no less than 75%. The largest battery usage is Nokia Here maps, but that's same as it was the past few weeks. The heating issue just started this past weekend. I am very habitual when using this phone and only have a few apps.

    I know foursquare had a huge update recently, so I uninstalled that and hopefully it helps.

    PS I have no Developer Preview on mine, regular 8.1.
    12-03-2014 01:49 PM
  4. J4rrod's Avatar
    Also having the issue with mine. The phone is literally a month old. I have all latest updates for Skype even though I never use it. I have the Dot View case. Battery monitor says something is draining 7.7% of battery every hour. Yet, no programs are using obscene amounts of battery. It hit 35% when at work from 8:30 AM to 2 PM. So that doesn't exactly add up. For the past few weeks, at this point in the day, it is supposed to be no less than 75%. The largest battery usage is Nokia Here maps, but that's same as it was the past few weeks. The heating issue just started this past weekend. I am very habitual when using this phone and only have a few apps.

    I know foursquare had a huge update recently, so I uninstalled that and hopefully it helps.

    PS I have no Developer Preview on mine, regular 8.1.
    Same here. Sigh. I sort of regret not going with the Icon
    12-04-2014 05:59 PM
  5. Carl Smith4's Avatar
    I have been monkeying with this for some time myself. I don't use Skype, but like a lot of folks suspected the dot view case, I continued to have the problem even with the case removed and software disabled. I had reset my phone twice as well leaving only the default apps and it still had a problem.

    What I noticed was that I never had the problem at my office while connected to the wireless. It seemed to always get hot as I was out and about, inconsistently for sure. Like everyone else if I went into airplane mode the phone would cool. Sometimes I could even restart the phone and it would continue to get hot after it booted. I travel quite a bit and noticed this was common in airports and at a diner a few weeks ago it was sitting on the table and got very hot, rebooting didn't resolve it, and I had to shut it off completely lest the battery drain completely away.

    What I ended up doing was disabling the Wi-Fi Sense stuff in the WiFi Settings so that the phone would stop trying to log into wireless networks automatically. So far it has been over a week and the heat up problem has not returned. I hope my suspicion that this application in it's zeal to connect with certain types of WiFi networks is the problem.
    12-05-2014 10:19 AM
  6. PanWorks's Avatar
    Question: if you have consistent overheating problems, what carrier are you on?
    12-05-2014 10:39 AM
  7. drufranco's Avatar
    Anyone think it is based on what types of chargers you use? I know if I use the one that came with the phone it takes forever to charge and gets warm to the touch at times but lasts a long time based on daily usage. If I use the generic Verizon car charger it charges much faster but then seems to drain quicker. I use my old generic Verizon charger from my Icon it charges fast but seems to drain like the HTC charger. I usually never let my phone drain completely, I usually charge it below 20 but sometimes even if it is at 40 or 50 percent.

    I am wondering if mixing chargers with a fast paced and then slow paced charging messes with the battery itself? I have never tried the wireless plate thing so not sure how fast or slow that charges. ( I have my HTC charger at home, Verizon generic at work, and then the car charger)

    Recently I had the phone at 40%, set it down for maybe an hour or two, went to check something and it had completely drained. I had to plug it in (with the HTC cable) and wait about 5 minutes for it to get any juice just to boot.
    Since then I have only used the HTC charger and have not had any heating issues. Will keep this updated.

    BTW I am running DP version but I had the issue before I updated to DP as well. I also had this issue with my Icon.
    12-05-2014 11:58 AM
  8. earlyadapter's Avatar
    I have been monkeying with this for some time myself. I don't use Skype, but like a lot of folks suspected the dot view case, I continued to have the problem even with the case removed and software disabled. I had reset my phone twice as well leaving only the default apps and it still had a problem.

    What I noticed was that I never had the problem at my office while connected to the wireless. It seemed to always get hot as I was out and about, inconsistently for sure. Like everyone else if I went into airplane mode the phone would cool. Sometimes I could even restart the phone and it would continue to get hot after it booted. I travel quite a bit and noticed this was common in airports and at a diner a few weeks ago it was sitting on the table and got very hot, rebooting didn't resolve it, and I had to shut it off completely lest the battery drain completely away.

    What I ended up doing was disabling the Wi-Fi Sense stuff in the WiFi Settings so that the phone would stop trying to log into wireless networks automatically. So far it has been over a week and the heat up problem has not returned. I hope my suspicion that this application in it's zeal to connect with certain types of WiFi networks is the problem.
    You may be right about the wifi issue. It only happens when I leave my office and head down to the storage room, or on the stairs. No wifi signal there. No issues at my house. I'll test this out and report back.
    12-05-2014 02:14 PM
  9. eric12341's Avatar
    No overheating here like with my 925 but of course I'm only a couple days into ownership.
    12-05-2014 06:19 PM
  10. earlyadapter's Avatar
    OK After testing and turning wifi completely off while at work and at home...Nothing appears to fix the heating issue. Dot View case is off. Remember I have good internet at home. Wifi completely surrounds my apartment. Work Iphone working fine. So it's not my internet connection at home or at work.

    I was simply charging it in my bedroom since I got home from work and went back to check on it. It was super hot, so maybe a charging issue. Also I have noticed that it gets hotter when texts or phone calls come in. Then somewhat cools down until the next one starts. Not very helpful when chatting with multiple people at once. It's like any major activity done on the phone heats it up.
    12-05-2014 07:52 PM
  11. J4rrod's Avatar
    Ok, so, I think I MAY have fixed my issue. I'm cautiously optimistic. After a day it hasn't happened, and trust me for this phone that's a good sign.

    How many here use Baconit or Readit? Those two apps were my problem, I think. I would notice that it seemed to start after I got done using either app for 10-15 mins not on wifi. So I reinstalled, and I refuse to open either app if I'm not on wifi. I just use IE for it. Today, it has worked well. When I went out, I purposefully used a lot of data just to test, but didn't open Baconit. And it was cool as a cucumber.

    I know both apps are battery hogs, but it shouldn't be like this. There is a problem with this device that needs resolved, but I think I may have found a temporary fix for now, at least for me.

    And no, Battery Saver wasn't reporting it using any abnormal battery amount.
    12-05-2014 08:17 PM
  12. earlyadapter's Avatar
    Ok, so, I think I MAY have fixed my issue. I'm cautiously optimistic. After a day it hasn't happened, and trust me for this phone that's a good sign.

    How many here use Baconit or Readit? Those two apps were my problem, I think. I would notice that it seemed to start after I got done using either app for 10-15 mins not on wifi. So I reinstalled, and I refuse to open either app if I'm not on wifi. I just use IE for it. Today, it has worked well. When I went out, I purposefully used a lot of data just to test, but didn't open Baconit. And it was cool as a cucumber.

    I know both apps are battery hogs, but it shouldn't be like this. There is a problem with this device that needs resolved, but I think I may have found a temporary fix for now, at least for me.

    And no, Battery Saver wasn't reporting it using any abnormal battery amount.
    I'm not sure but is using IE using 15% and messaging using 7% of battery abnormal?? Those are the only apps I use heavily. I had running in the background. Drudge, MSN Finance, or whatever they call it, and Facebook. That's IT!!! This is sooo frustrating and hopefully a fix is issued over the weekend.

    Now I set the battery saver to always save battery and those simple apps are not running in the background.
    12-05-2014 08:24 PM
  13. lparsons21's Avatar
    I've only had the heating problem once while up in the city. Had WiFi sense on, but have now turned it off.
    The instant fix was to reset the phone and since the one occurrence it has been fine.
    12-05-2014 09:08 PM
  14. earlyadapter's Avatar
    I believe it is the wifi sense issue. Last night I went to my cousin's house and though she has wifi I didn't have her password or bother with trying to connect to her wifi. Don't need it. It still got hot in my pocket throughout the party. Like it was trying to constantly search for and connect to wifi. Wifi was on, but sense and all those features were turned off. Guess I have to be more mindful, until they fix it.
    12-08-2014 10:40 AM
  15. Br1t's Avatar
    There is a Microsoft app in the store called Field Medic, it may give some insight for people having this issue. It logs alot of things you don't see in settings.
    12-09-2014 09:47 AM
  16. ritojr's Avatar
    I am seeing something similar but the only difference is my phone will not continue to drain but instead restart itselfs which seems to fix the issue. No skype, no dot view, no wifi, no anything really.

    Had the phone about 5 weeks now, at first happened once or twice a week I would catch it. Phone would get hot, drain around 7%, then restart itself. Now though its happening 3-4 times per day, for no reason. I literally just was checking my battery level (64%) put the phone down, then saw it restart and now I'm at 58%. Annoying to say the least, losing 15-20% a day for nothing
    12-10-2014 03:08 PM
  17. TrophyNostalgia's Avatar
    I believe it is the wifi sense issue. Last night I went to my cousin's house and though she has wifi I didn't have her password or bother with trying to connect to her wifi. Don't need it. It still got hot in my pocket throughout the party. Like it was trying to constantly search for and connect to wifi. Wifi was on, but sense and all those features were turned off. Guess I have to be more mindful, until they fix it.
    I myself am having similar overheating issues as of late, and I just got this phone. I do not have developer preview and have had this phone only for about two weeks. I have noticed a couple instances revolving around WI-FI connectivity situations that I think the phone is over-heating. I'm going to check the WI-FI Sense settings tonight, turn it off and report back if that fixes it for me. Another time when the phone got really hot, I noticed it was attempting to connect with my college's WI-FI unsuccessfully. The fact that re-booting the phone does not help makes me more inclined to believe it is related to automatic WI-FI connectivity settings. Hopefully this can be resolved soon.
    12-23-2014 07:44 PM
  18. Chubbynaga's Avatar
    It happened twice for me that I know of so far. Before and after the latest update. I am not on DP too. The second time was after I just used Waze. I checked and the app has been shut down too. My only fix is to restart the phone. I have to keep an eye out again when it happens in the future to see what app is running.
    12-23-2014 09:29 PM
  19. drufranco's Avatar
    3 things that helped me (not sure which one but I did all 3 at the same time desperate to find a solution).
    1. Unpinned Cortona. (this helped on my icon with DP at one point)
    2. Turned off WIFI and WIFI sense. I only turn on WIFI when I really need it then I turn if off again.
    3. The main thing that may have helped is only charging with the phone charger that came with the phone. As I stated above I mixed chargers that I had from my old icon and 928, and verizon generic wall and car chargers. One time my phone overheated and drained from 40 percent to beyond the dead while idle for an hour or two and I used the HTC charger ever since and I have never again had that issue.
    I also download WP Uptime to keep track of my reboots since it would happen quite often when I was away.

    I am not saying any of these are facts just some things to try or test out.
    12-24-2014 08:55 AM
  20. TrophyNostalgia's Avatar
    3 things that helped me (not sure which one but I did all 3 at the same time desperate to find a solution).
    1. Unpinned Cortona. (this helped on my icon with DP at one point)
    2. Turned off WIFI and WIFI sense. I only turn on WIFI when I really need it then I turn if off again.
    3. The main thing that may have helped is only charging with the phone charger that came with the phone. As I stated above I mixed chargers that I had from my old icon and 928, and verizon generic wall and car chargers. One time my phone overheated and drained from 40 percent to beyond the dead while idle for an hour or two and I used the HTC charger ever since and I have never again had that issue.
    I also download WP Uptime to keep track of my reboots since it would happen quite often when I was away.

    I am not saying any of these are facts just some things to try or test out.
    After playing around with my WI-FI settings for a bit, I am happy to report that it has not even gotten warm once since I turned off WI-FI sense and WI-FI altogether. Today I am experimenting with only connecting to my home WI-FI (still keeping WI-FI Sense off).

    @drufranco, in response to your post I have never used different chargers and I still had overheating issues, so from what I can narrow down I'm almost certain these overheating issues are largely tied to something with WI-FI configurations. (By the way the overheating occurred for me before and after the latest HTC update that I received from Verizon). Cortana has never seemed to be an issue for me either.
    12-24-2014 02:18 PM
  21. Nate Silver's Avatar
    Had this happen one time, after I enabled wi-fi sense. Drained the battery in a couple of hours. Turned wi-fi sense off and only connect on my home network, and it hasn't happened since. Eight hours on battery with (admittedly) light usage, and battery typically shows 80 percent or better, and never seems to get warm.
    12-24-2014 03:09 PM
  22. TrophyNostalgia's Avatar
    Had this happen one time, after I enabled wi-fi sense. Drained the battery in a couple of hours. Turned wi-fi sense off and only connect on my home network, and it hasn't happened since. Eight hours on battery with (admittedly) light usage, and battery typically shows 80 percent or better, and never seems to get warm.
    For a couple days after disabling WI-FI sense, the battery easily lasted me a couple of days. Today however, even with WI-FI sense and WI-FI turned off (slated to turn back on in four hours) my battery suddenly dropped from 40% to 0% in less than a couple of hours. I can't seem to find any consistency with it. The phone just decides to get really warm and the numbers just start ticking down. I haven't started any new app or anything out of the ordinary. The only thing I can think is if something WI-FI related is still activated depite my having tunred WI-FI Sense etc... off. When it warmed up and started draining today I was at a restaurant that has free WI-FI, but that shouldn't have changed anything because my WI-FI was even turned off.

    Has anybody had any luck changing settings for something other than WI-FI?

    *Update: For some who have asked I obtained my phone through Amazon for Verizon Wireless as my carrier. Once more again today my battery quickly began to deplete itself, this time despite the fact that my WI-FI was turned off all day. This problem persists despite having turned off all background applications. Battery Saver is providing no helpful information and according to its metrics only 10% of my battery should have even been used. Oddly enough it seems like it can't even accurately predict my battery's life span. The predicted remaining time was wildly oscillating while my phone was warm and the battery was draining. My college roommate and I both bought this phone about the same time and we have similar set-ups but he has not had any overheating or battery drainage problems, I beginning to wonder if these are just a couple of bad phones. Although, I have also heard of some battery drainage issues on the Android side with this phone (but it seemed to be tied to Skype?) I did notice that if I put my phone into airplane mode, I believe the rapid drainage stopped, and the phone cooled off. Once I turned cellular service back on it started draining again though. Not really sure what else to do, except maybe stop by a Verizon store or chat with HTC support.
    Last edited by TrophyNostalgia; 12-29-2014 at 06:58 PM.
    12-28-2014 01:41 PM
  23. spoonxii's Avatar
    Couldn't get it to stop until I turned Cortana off.....
    01-25-2015 07:22 PM
  24. ames_not_james's Avatar
    Thank god I found this forum; I've been dealing with this issue ever since I got the phone in October. The store actually gave me a new one!
    In my experience, it was the dot case. The phone would warm up with moderate use and around 30% battery (or maybe that's when I noticed it), the charge would plummet and take a good 3 to 4 hours to fully recharge. Ridiculous.
    I stopped using the case and so far, everything is normal.
    01-28-2015 11:28 AM
  25. Carl Smith4's Avatar
    Got rid if the dot view case and turned wifi sense of and had not had the problem in many weeks. However the problem seems to have returned with the recent update of Facebook.

    Posted via the WPC App for Android!
    02-01-2015 02:16 PM
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