1. lovesurface's Avatar
    hi folks,
    I have a band, shipped from usa to rome!
    It worked like a charm for a couple of weeks then something happened, dont know what.
    Basically when I access my sleep data, the app crashes, simply like that.
    I tried everything but nothing worked and dont know what to do.

    So a few info:
    Setup:
    lumia 1520
    band large

    What I have already tried:
    - change region from italy to usa: I install the app from the usa store, then I got back to italy region. It was working. then, when the issues arose, I went back to usa, but it was useless, region is not affecting the problem
    - remove the app, install it again. nothing
    -reset the band: nothing
    -unpair the band, remove it from the app. nothing

    What I am about to try:
    use another windowsphone (which I dont have right now but my friend will bring me soon (we love wp in italy)

    What I believe:
    data in the cloud can be corrupted, but I dont know how to access and erase them from my msft account. reset the band or the app doesnt work.

    Anymore suggestion?

    I do really need the sleep data, I have trouble on sleeping and I badly need the info the band can provide me

    but, so far, instead of helping with my sleep, the band is keeping me awake at night to solve the problem
    12-28-2014 07:57 PM
  2. dengwinters's Avatar
    At least regional data format has to be set to US. If not - it crashes when accessing the sleep data.
    lovesurface and Hoekie like this.
    12-29-2014 12:05 PM
  3. lovesurface's Avatar
    that's it! you are the man! :)
    Hoekie likes this.
    12-29-2014 06:34 PM

Similar Threads

  1. Can I use Office Lens with an Android 'phone linked to a Windows PC?
    By Windows Central Question in forum Ask a Question
    Replies: 2
    Last Post: 12-28-2014, 09:28 PM
  2. How do you rebuild Windows Phone 8.1 Music app library?
    By Albert Sanchez1 in forum Windows Phone 8.1
    Replies: 1
    Last Post: 12-28-2014, 07:33 PM
  3. How do I transfers old text messages to my new Nokia Lumia 635 smartphone?
    By Windows Central Question in forum Ask a Question
    Replies: 1
    Last Post: 12-28-2014, 06:34 PM
  4. Why isn't my Surface 2 recognizing my new external WD My Passport hard drive?
    By Windows Central Question in forum Ask a Question
    Replies: 1
    Last Post: 12-28-2014, 06:12 PM
  5. Why can't I pin my photo app to my windows phone startscreen?
    By Windows Central Question in forum Ask a Question
    Replies: 1
    Last Post: 12-28-2014, 02:57 PM
LINK TO POST COPIED TO CLIPBOARD