06-08-2017 08:14 PM
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  1. mattypaul's Avatar
    Sooo...

    Starting from Thursday the 10th my 950 XL is completely unusable. The phone that I have waited over a year for and which I have just spent 520 on is completely unusable.

    I am an advocate for everything Microsoft but this is really just testing me far too much.

    Without me doing anything at all, half way through the day my phone does this:


    • Draining battery at about a percent per minute
    • Getting excessively hot
    • Iris scanner stops working
    • Fast charging stops working
    • Auto brightness erratic
    • Low storage messages despite 20GB free
    • Store updates not downloading
    • Phone update not downloading


    I have no idea how Microsoft could have ruined my phone to this extent remotely when an update hasn't installed yet. Ironically I was hoping the update was going to fix issues but now I can't download it.

    My daily driver that I depend upon has essentially completely failed. I am worried that by leaving it on I could be causing permanent hardware damage thanks to it heating up so much that you can smell silicon. THIS NEEDS TO BE FIXED URGENTLY.

    Through countless little problems that I have had to endure on Windows 10 Mobile I have just gritted my teeth and carried on but this has removed every little last ounce of trust that Nokia had maintained for me over the years. I am literally lost for words that an experience can be this bad on a flagship phone commanding a flagship price in 2015. So much for appeasing the fans, let alone growing the business. All this debacle is doing is driving the few people who have been patient enough to stay to finally rid themselves of trouble.

    I'm just going to list a few of the other problems I have had. I'm not even mentioning all the aggravating UI inconsistencies. And this is by no means an extensive list. I genuinely don't have the time.


    • Iris scanner only tries to recognise me about a third of the time
    • Battery life very variable day to day


    • Microsoft Edge:
    • Doesn't have Wordflow
    • When I close a tab the URL remains from it in the remaining open tab
    • When loading a page occasionally it is hidden by the suggestions box not minimising


    • Messaging:
    • Missing a considerable number of SMS's from last month
    • Some messages have duplicated
    • Occasionally can't send a text


    • Alarms: despite an alarm being deleted and not on my phone it still goes off


    • People: some contacts have lost their profile images


    • Calendar: when selecting date from week view to add new event it doesn't have that same date


    • Store: slows to a crawl whilst downloading things


    • Settings: when rotating phone orientation the keyboard pops up for no reason


    • Microsoft Band: notification tile on Band for action centre doesn't update


    • General:
    • Apps sometimes get dotted outline boxes around menu elements
    • Loading splash screens in 1st party apps
    buddy007 and eehsun like this.
    12-10-2015 07:54 PM
  2. Uncled1023's Avatar
    Have you taken it in to the store to have it replaced? Sounds like a defective unit. The problems you described are not in the norm, but serious issues.
    12-10-2015 08:50 PM
  3. TexasLabRat's Avatar
    did you restore from backup when you got the phone? if so, do a hard reset and do a "green field" configuration without restoring the backup and see if it behaves better.
    12-10-2015 08:51 PM
  4. Uncled1023's Avatar
    did you restore from backup when you got the phone? if so, do a hard reset and do a "green field" configuration without restoring the backup and see if it behaves better.
    I can confirm. After I did that my battery life improved and other random issues disappeared. I think there is an issue with loading from a backup that was from a phone that at one point ran 8.X.
    jmajid likes this.
    12-10-2015 08:57 PM
  5. tangledW's Avatar
    Maybe a good ole rant will fix it.

    It's obvious that you need to contact support about getting a replacement.
    12-10-2015 09:44 PM
  6. Rising Mos's Avatar
    Try reseting your phone and don't restore. I know it is a pain but I think it will solve a lot of the big issues you are facing.
    12-10-2015 09:55 PM
  7. Andrew Whitby's Avatar
    Sooo...

    Starting from Thursday the 10th my 950 XL is completely unusable. The phone that I have waited over a year for and which I have just spent 520 on is completely unusable.

    ...[*]General:[*]Apps sometimes get dotted outline boxes around menu elements[*]Loading splash screens in 1st party apps[/LIST]
    WOOP, someone who is having the same experience as my, I am rather annoyed I dropped AU$1127 on this phone and it's unusable. It's getting replaced next week.

    I.E restoring the phone but not brining over a back up, will I not loose all my text messages etc? Like I could probably do with an app clean out so that would be good, but I don't want the text messages gone.

    Cheers
    12-10-2015 10:29 PM
  8. stnley's Avatar
    My wife's 950 and my 950XL are having the exact same issues:

    Draining battery at about a percent per minute
    Getting excessively hot
    Iris scanner stops working
    Fast charging stops working
    Auto brightness erratic
    Low storage messages despite 20GB free
    Store updates not downloading
    Phone update not downloading

    These issues started about 1 day ago on both of our phones. Before this they were working fine since we got them. I got my wife's 950 on release day, and the 950XL the day before Thanksgiving. I believe this is not an issue with the hardware. I have no idea what is going on though.
    12-10-2015 10:46 PM
  9. TexasLabRat's Avatar
    My wife's 950 and my 950XL are having the exact same issues:

    Draining battery at about a percent per minute
    Getting excessively hot
    Iris scanner stops working
    Fast charging stops working
    Auto brightness erratic
    Low storage messages despite 20GB free
    Store updates not downloading
    Phone update not downloading

    These issues started about 1 day ago on both of our phones. Before this they were working fine since we got them. I got my wife's 950 on release day, and the 950XL the day before Thanksgiving. I believe this is not an issue with the hardware. I have no idea what is going on though.

    sounds like the issue started approximately when the update would have rolled out to all 950/950XL's. Perhaps whatever software glitch that caused the update to fail for some phones is also to blame for this behavior...and the phone is perhaps stuck in some sort of loop trying to get the update which is spiking the cpu and causing system components to fail?
    12-10-2015 10:52 PM
  10. Andrew Whitby's Avatar
    sounds like the issue started approximately when the update would have rolled out to all 950/950XL's. Perhaps whatever software glitch that caused the update to fail for some phones is also to blame for this behavior...and the phone is perhaps stuck in some sort of loop trying to get the update which is spiking the cpu and causing system components to fail?
    Mine was having issues from when i turned it on, then, after 4 failed attempts and 12 hours it updated and it didn't solve the issue.

    Cheers
    12-10-2015 11:08 PM
  11. tangledW's Avatar
    WOOP, someone who is having the same experience as my, I am rather annoyed I dropped AU$1127 on this phone and it's unusable. It's getting replaced next week.

    I.E restoring the phone but not brining over a back up, will I not loose all my text messages etc? Like I could probably do with an app clean out so that would be good, but I don't want the text messages gone.

    Cheers
    Test messages back up separately.
    RumoredNow likes this.
    12-10-2015 11:12 PM
  12. Uncled1023's Avatar
    WOOP, someone who is having the same experience as my, I am rather annoyed I dropped AU$1127 on this phone and it's unusable. It's getting replaced next week.

    I.E restoring the phone but not brining over a back up, will I not loose all my text messages etc? Like I could probably do with an app clean out so that would be good, but I don't want the text messages gone.

    Cheers
    Text backup is separate from the regular backup that you restore from.
    12-11-2015 12:24 AM
  13. A_Pieman's Avatar
    FYI text messages took about 12 hours to sync up when I first set up my phone. They all came back but it wasn't instant.
    Meredith43 likes this.
    12-11-2015 02:17 AM
  14. Rising Mos's Avatar
    Yes. You don't have to restore to get your text back. Note however that you will lose your messages in some apps such as WhatsApp (I hate that they don't have a robust backup system).
    12-11-2015 02:43 AM
  15. Andrew Whitby's Avatar
    Yes. You don't have to restore to get your text back. Note however that you will lose your messages in some apps such as WhatsApp (I hate that they don't have a robust backup system).
    I already have, it took a day for the apps to actually work, all WP8.1 app would just hang on the loading screen, now they have none of the date.

    So basically if I hard reset just log in and start fresh ? What about the update to .29 will I need to do that again?

    Cheers
    12-11-2015 05:15 AM
  16. egold70's Avatar
    Probably a software "bug" causing 100% constant CPU usage and high battery drain, nothing else would work in this state
    Did you try soft reset(Volume- and power) to see if it fixes the endless loop?
    12-11-2015 05:44 AM
  17. jmshub's Avatar
    My 950 exhibited some of the same behavior when it tried to download and install that first update. It burned my battery down and shut off over night, even while it was on my Qi charging pad. It got really hot for a while. But the update installed and everything is ok now.
    12-11-2015 09:12 AM
  18. Krystianpants's Avatar
    Ok factory reset no restore is actually the best way to go. It seems backups from older builds mess things up. May be backups from 8.1 do something similar.

    Also take note of the firmware version as there have been instances where people have a lower firmware version than my phone does.

    System > About: Firmware revision number.

    Mine is 15454.29005 and my phone has been running like butter.

    Some of the things you mention are software only like the edge leaving the URL in. And that does happen to me too.

    If we really want to identify why some units are having issues and others are not we need to keep track of things like firmware.
    12-11-2015 10:23 AM
  19. RumoredNow's Avatar
    If we really want to identify why some units are having issues and others are not we need to keep track of things like firmware.
    Yep.

    Diagnose and treat. http://forums.windowscentral.com/mic...s-defects.html
    12-11-2015 10:32 AM
  20. Ten Four's Avatar
    Never ever ever ever purchase software or an electronic device when it is brand new to the market. Problem solved. There are always major software and hardware problems during the first 6-12 months with any new technology products. Why subject yourself to the torture?
    12-11-2015 03:59 PM
  21. Allen Rhodes's Avatar
    This post is the example as to why products have a warranty... STOP THE DRAMA
    12-12-2015 02:09 AM
  22. steven-w's Avatar
    I had same problem but 2 factory resets have resolved the issue, I think its trying to download updates in the background. Today have only used 15% battery
    12-12-2015 03:11 AM
  23. Nabkawe5's Avatar
    This post is the example as to why products have a warranty... STOP THE DRAMA
    :) Don't be too dramatic about people being dramatic :D
    theefman and RumoredNow like this.
    12-12-2015 07:13 AM
  24. b23h's Avatar
    No you will not lose your text messages. I set up my 950 clean without using a back up and there's a setting under Messaging that asks how far back you want to download old messages (and settings include one year and all)
    12-12-2015 11:37 AM
  25. tonyrayer's Avatar
    The move from my 1320 to 950XL should have delivered massive performance increases.

    Same problems as previous post, battery drain great concern, even with everything OFF you can see it dropping. Updates don't happen and web speed on a fibre link is not good. Don't think this device and W10 has been tested and I will be returning it next week.

    Just did factory reset 31% battery loss in just 3 hours....so no chance of getting the day on a full charge....
    Last edited by tonyrayer; 12-12-2015 at 04:05 PM.
    12-12-2015 01:21 PM
30 12

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