09-02-2016 07:12 AM
55 123
tools
  1. rferrara90's Avatar
    I'm on the regular production line and it still happen to me lol
    08-16-2016 05:39 AM
  2. vonchowder's Avatar
    My 950XL still having this lock-ups and reboots once battery level shows ~60% or lower. When its on charging pad, not many problems.
    The disturbing thing is sometimes it will black out and go unresponsive and start buzzing until it gets rebooted, last night in the middle of the night it starting making a high pitched whine and the screen started off with lines and then it quickly started to saturate the screen with intense light until going all white at the brightest possible intensity. I immediately had to reset it thinking it would cause damage. I broke out my old 928 this morning as a backup.... doesnt really work on t-mobile all that well thanks to verizon :(. However, it is still snappy with latest insider build. No lock ups either.
    08-16-2016 11:22 AM
  3. rferrara90's Avatar
    Check you battery it's probably starting to swell up....
    08-16-2016 12:46 PM
  4. vonchowder's Avatar
    Just did. You're exactly right. The battery is slightly bulging. Will easily spin on a tabletop. I hope this is not a firmware issue that will kill a replacement battery as well.
    08-16-2016 01:08 PM
  5. MAK11's Avatar
    Yeah, I wish there were numbers/trends, published somewhere. I kind of wonder if this is relatively isolated, or if it's more of an "eventual" issue, for most. I really hope it's the former.
    It could be, like Krystianpants aluded to, a side-effect of bad charging due to OS issues, in Insider builds, it's certainly not outside the realm of possibility.
    The thing along these lines that really makes me go "hmmm..." sometimes, is that I'll put my phone on charge, and it'll go nowhere for a long time (maybe a few percent in an hour), but I disconnect it, and reconnect it, and boom, I go from say 86%->100%. Then I reboot, and I'm back to say 88%, and charging for awhile again, to get back to 100%.
    This is concerning, which of the estimates above is correct, and in which cases is the estimate way-off, causing the OS to potentially over-charge the battery?

    The battery is supposed to have heat-sensors and the like, but I'm betting there are ways for the OS/firmware to ignore these, within boundaries, and continue to charge, at least for some period, which would lead us full-circle.

    I'm usually on at least Release Preview, I think we need to be active beta-testers, if possible, to move things forward, but I've never had cause to think this might incur physical device damage...
    As I said it has nothing to do with Insider builds because my 950 XL that had its battery swell up never had any insider build installed on it. I have 2 950 XL both running the same production builds and the latest Firmware (which may be the cause of the issue). One had it's battery swell up while the other didn't (the one that did has been used probably 10x more than the other BTW). I have a new battery in the 1st one now (from a 3rd 950 XL that a friend at MS lend me) for a month and everything seems to be fine (not a single crash) but my fear is that the FW or the Hardware may probably be the cause of the issue so I keep checking the size of the battery every day to see if it is changing.

    BTW something importante to note: I installed the latest DTW FW via WDRT on the 950 XL that had its battery shot. While it was installed via OTA Windows Update on the 950 XL that didn't have its battery busted...
    08-16-2016 01:57 PM
  6. PGrey's Avatar
    Could be the firmware is "enabling" the overcharge though, by mis-reporting the battery data, anyway you slice it, something is pretty wrong here.

    My phone completely nuked itself again last night, leaving me high-dry this AM. Second time I've had that happen, and now it's draining like crazy, on processes which aren't even set to run in the background.

    To say this firmware/build combo is "unstable" is putting it pretty nicely, if you ask me. I think it "can be stable" and is for awhile, but when it's not, it's like a joke, trying to use the device is impractical when it gets to this point.

    I never once had this happen, before the new firmware and the last couple of builds, before AU, really I think it was 14393.0.
    I went to the new firmware almost in perfect timing with the new last builds, so it's not easy to pin it on just one thing.
    I'm thinking of trying to flash back to the previous firmware now though, to see if I attain some sort of predictability, and general phone reliability.
    08-16-2016 04:00 PM
  7. vonchowder's Avatar
    I have tried to call Microsoft back about a ticket I opened with them earlier today and it is impossible to reach a human being in tech support for windows phone. I dare anyone to try to find an easy way to reach them via chat or a phone number that gets you to the right department. The only way I can talk to a human is to click on the Sales Chat. They cant even direct me to the right place. This is the first time I have had to deal with tech support for windows phone and I think it may have pushed me over the edge.

    Edit, finally found a chat link after several obfuscated layers....

    "Wait time: 30 minutes.

    We are experiencing higher than normal wait times. Thanks for your patience. You're still in line for chat."
    08-16-2016 04:17 PM
  8. MAK11's Avatar
    Could be the firmware is "enabling" the overcharge though, by mis-reporting the battery data, anyway you slice it, something is pretty wrong here.

    My phone completely nuked itself again last night, leaving me high-dry this AM. Second time I've had that happen, and now it's draining like crazy, on processes which aren't even set to run in the background.

    To say this firmware/build combo is "unstable" is putting it pretty nicely, if you ask me. I think it "can be stable" and is for awhile, but when it's not, it's like a joke, trying to use the device is impractical when it gets to this point.

    I never once had this happen, before the new firmware and the last couple of builds, before AU, really I think it was 14393.0.
    I went to the new firmware almost in perfect timing with the new last builds, so it's not easy to pin it on just one thing.
    I'm thinking of trying to flash back to the previous firmware now though, to see if I attain some sort of predictability, and general phone reliability.
    How did you get the FW? did you manually update via WDRT or get it through the OTA update?
    08-16-2016 04:18 PM
  9. MAK11's Avatar
    I have tried to call Microsoft back about a ticket I opened with them earlier today and it is impossible to reach a human being in tech support for windows phone. I dare anyone to try to find an easy way to reach them via chat or a phone number that gets you to the right department. The only way I can talk to a human is to click on the Sales Chat. They cant even direct me to the right place. This is the first time I have had to deal with tech support for windows phone and I think it may have pushed me over the edge.

    Edit, finally found a chat link after several obfuscated layers....

    "Wait time: 30 minutes.


    We are experiencing higher than normal wait times. Thanks for your patience. You're still in line for chat."
    Don't waist your time. If you are in the US just head to a Microsoft store and they will replace your phone a battery straight away. If you are not then you are mostly screwed. There's officially no way to buy a new 950 XL battery and the only another option is to send it for repair where's there 80% chance that all they are going to do is send it back to you after flashing it with WDRT while telling you that's there's no problem. You'll have to write a big a$$ explanation letter asking them to specifically change your battery and send it with the phone or else they won't bother.
    08-16-2016 04:27 PM
  10. PGrey's Avatar
    How did you get the FW? did you manually update via WDRT or get it through the OTA update?
    WDRT. Should be the same revision though, unless there's something really weird afoot?
    08-16-2016 05:41 PM
  11. MAK11's Avatar
    WDRT. Should be the same revision though, unless there's something really weird afoot?
    Yup maybe something weird about updating through WDRT. Frankly it would be interesting to know if all of those reporting the same battery swelling issue (which if you check my post history, I was the first to notice a few weeks ago now) have installed the FW through WDRT or the "official" OTA. The is the only difference between my 950 XLs (besides the overall phone usage). The one I updated through WDRT got its battery shot while the other which got it OTA is fine.
    08-16-2016 07:02 PM
  12. PGrey's Avatar
    Yup maybe something weird about updating through WDRT. Frankly it would be interesting to know if all of those reporting the same battery swelling issue (which if you check my post history, I was the first to notice a few weeks ago now) have installed the FW through WDRT or the "official" OTA. The is the only difference between my 950 XLs (besides the overall phone usage). The one I updated through WDRT got its battery shot while the other which got it OTA is fine.
    I really doubt they're different, I think it's just a chance thing. There's no easy way to check it, at this point, like do a checksum on the respective firmwares.
    You have to just figure that the WDRT was pulling the released build, or things are really "off", and MS should send down another firmware update for all non-OTA updates.
    If we can't trust the WDRT tool (remember this was WDRT, NOT Insider) then we're in a pretty bad place (okay, so maybe an even worse one).

    My battery isn't swollen, it's just had these two "events", where a non-background process, the lock-screen, drained my battery to almost zero, and took awhile to recover afterwards (one I had to do a hard-reset to recover from).

    There needs to be more attention to this, because it makes your phone completely unreliable, and nearly "worthless", if you never know if/when you can depend on it.
    08-16-2016 08:31 PM
  13. rferrara90's Avatar
    I'm on vacation in Italy so i really needed a new battery due to this problem and I couldn't wait for me to get back home because the dam thing just kept resetting... I found one on Amazon.it for 25 Euros original Microsoft and so far for the past 2 days it's working perfectly... When i get back I'll go by the MS store and have them give me a new phone... On the bright side now I have a spare battery lol
    08-17-2016 04:56 PM
  14. PGrey's Avatar
    I'm thinking about taking my phone to the store too. It discharges like crazy now, citing apps that aren't even background enabled, and I'm having a heck of a time tracking down what's doing it.
    Plus, my Bluetooth is barely working, half the time if I disable it, I have to reboot the phone to re-enable it.

    I wonder if they'd exchange mine, for the fast-drain issue, if I show them that it's apps that aren't even supposed to be draining the battery?
    08-17-2016 05:59 PM
  15. Parham Mohammadi's Avatar
    Hi, I have been having the same issue exactly the same way that you described, BUT my issues started a week after I installed my newly bought sd card. I wonder if that was the cause. Does your phone has an ad card in it? If so, is it "Sandisk extreme pro micro sdxc 64GB UHS-1 U3" ? I have put the swollen battery out to prevent damages to the phone.
    08-18-2016 11:31 AM
  16. PGrey's Avatar
    Yeah, I had recently swapped, from a Sandisk 128 (same as yours), to a Samsung Pro+, in hopes of being able to pull photos from my card, over USB (which now works, much more consistently), both were U3 cards.
    I suppose it could be my card too, it's hard to tell, pretty tough to measure wattage consumed by one card over another?
    My battery isn't swollen, it just won't stay charged, and my Bluetooth stuff started, but it's gotten progressively worse, the last two builds are when the Bluetooth really got bad.
    Parham Mohammadi likes this.
    08-18-2016 08:51 PM
  17. PGrey's Avatar
    I moved all my apps off my SD, so tomorrow I'll copy my maps, music, and photos back to the old SD, and migrate back to it, see it that makes a difference.
    For overnight tonight, I charged to 100%, and turned off ALL background processes, so it'll be interesting to see what my battery is tomorrow AM...

    Bluetooth still not working for me, reliably anyway, I managed to use my headset today briefly, before it disconnected. My wife's given up on hers, the 6 disconnect, 3 reboot thing the other day sort of did her in, she says she's not using her Bluetooth until I figure out what's up.
    She's been hinting about having me reset the HTC M8 back to 8.1, and set her back up on that, instead of the 950, I think she just "wants it to work", even though she likes W10m fetaures, she wants to be able to use her phone...
    Parham Mohammadi likes this.
    08-18-2016 11:52 PM
  18. anthonyng's Avatar
    14393.67 kinda sucked for me interms of battery and weird bluetooth but now 14393.82 is better and I feel it's stable and that I can rely on my phone.

    I don't know what could be different. I know a while ago, I decided that app installs will stay on main memory for me and sd storage only for photos, maps and stuff like that.
    08-19-2016 01:26 AM
  19. PGrey's Avatar
    14393.67 kinda sucked for me interms of battery and weird bluetooth but now 14393.82 is better and I feel it's stable and that I can rely on my phone.

    I don't know what could be different. I know a while ago, I decided that app installs will stay on main memory for me and sd storage only for photos, maps and stuff like that.
    I had better Bluetooth with .67, battery was about the same. Both worked okay for me on .10, and aweseome on .494, the last Threshold build I was on (and wish I were back on now).

    I'm maybe going to do the same, keep my apps on local, but I've had my apps on SD since I bought my 950XL, so it's not as if this was a sudden change for me...
    08-19-2016 01:36 AM
  20. KyleGM's Avatar
    Could be the firmware is "enabling" the overcharge though, by mis-reporting the battery data, anyway you slice it, something is pretty wrong here.

    My phone completely nuked itself again last night, leaving me high-dry this AM. Second time I've had that happen, and now it's draining like crazy, on processes which aren't even set to run in the background.

    To say this firmware/build combo is "unstable" is putting it pretty nicely, if you ask me. I think it "can be stable" and is for awhile, but when it's not, it's like a joke, trying to use the device is impractical when it gets to this point.

    I never once had this happen, before the new firmware and the last couple of builds, before AU, really I think it was 14393.0.
    I went to the new firmware almost in perfect timing with the new last builds, so it's not easy to pin it on just one thing.
    I'm thinking of trying to flash back to the previous firmware now though, to see if I attain some sort of predictability, and general phone reliability.
    I haven't had my battery drain over night but I think I might know what's causing it! I've just noticed that if I get a notification while my phone is locked, it never locks again! It just stays at the lock screen, I've watched it for 15 minutes and it never turns off. It happens everytime I get a notification if I don't read it or lock the phone manually.
    08-19-2016 07:51 AM
  21. Parham Mohammadi's Avatar
    I hope your problems with Bluetooth get solved soon ( I have not had any problems with that because I haven't used Bluetooth yet in my phone :) ). The strange thing is I have never enrolled in the insider program and my phone is on .494 . I may need to completely forget about the sd card and not use it because U3 cards are not found easily here ( Or maybe I risk and continue using the card with the new battery that will be shipped soon). Thanks for replying :) and sorry for my bad English :)
    08-19-2016 08:37 AM
  22. anthonyng's Avatar
    I haven't had my battery drain over night but I think I might know what's causing it! I've just noticed that if I get a notification while my phone is locked, it never locks again! It just stays at the lock screen, I've watched it for 15 minutes and it never turns off. It happens everytime I get a notification if I don't read it or lock the phone manually.
    I used to have some kind of similar conflict but in threshold and with iris scanner.

    Right now my lock screen is set to time out after 1 min
    08-19-2016 09:09 AM
  23. KyleGM's Avatar
    I used to have some kind of similar conflict but in threshold and with iris scanner.

    Right now my lock screen is set to time out after 1 min
    I've restarted my phone and it's not happening now, I'll see if it starts happening again though.
    08-19-2016 10:34 AM
  24. PGrey's Avatar
    Mine went from 98% to 12, overnight again, ALL background processes disabled (even phone/text).

    I suppose I need to do a hard reset again, and re-install everything, to see if I can get it back "on track" again, it's just tough to get excited about the 4th one, since RS (I had one during all of Threshold).

    I'm pretty convinced it's the .67 and .82 builds, but then it sounds like a bunch of people aren't seeing, or have stopped using their phones and posting ;-]
    08-19-2016 02:17 PM
  25. vonchowder's Avatar
    It's the battery. Mine was indeed swollen. Reboots started after taking it off the charger and battery level got below 80% or more. It did not happen while sitting on the charging pad and using normally while at desk.

    I ordered a battery from amazon I think from a second hand supplier and it came in yesterday. Not a single problem since. Phone is running great again. MSFT said they would take care of my problem but failed to followup with an email or any confirmation that they would send a battery other than on the phone calls which took most of an afternoon.
    08-23-2016 01:18 PM
55 123

Similar Threads

  1. Replies: 7
    Last Post: 09-03-2016, 03:04 AM
  2. What phone should I get?
    By Christopher Lindsay in forum Phone Wars
    Replies: 38
    Last Post: 08-14-2016, 11:09 PM
  3. Lumia 650 Dual SIM - messages assigned to wrong SIM card
    By Baku86 in forum Windows 10 Mobile
    Replies: 3
    Last Post: 07-27-2016, 03:28 AM
  4. cracked screen want to sync contacts to new phone
    By Windows Central Question in forum Ask a Question
    Replies: 1
    Last Post: 07-26-2016, 06:31 AM
  5. Replies: 2
    Last Post: 07-26-2016, 04:08 AM
LINK TO POST COPIED TO CLIPBOARD