My 950 XL screen goes blank all of a sudden and it will not be responsive untill I restart or soft rest. I was on RP ring. reset my phone completely, now on production or non insider but still have the smae problem. Any solutions?
Once again....this is a battery issue as I reported here more than 2 months ago (screen goes blank and you have to reboot, or screen goes blank at phone restarts by itself etc..same cause). You will have to get your battery replaced by a brand new one.
Just a thought: did you clean the front surface of the phone well? If it's super dirty, the proximity sensor may think that you're holding it by your face, and turn off the display automatically.
Oh, you're right, and the glance screen. Good point.Only during calls. The proximity sensor doesn't turn the display off during normal use.