Some people just like to complain and nothing will make them happy sometimes I guess they prefer to be in a constant irritable state :grin: (have dealt with a few clients like this, some of my friends are like this as well). Unfortunately they are not aware of how they come across to other people, that bubble will never pop.
On the flipside, there are people who want the platform to succeed however are genuinely frustrated, as more than often cannot express themselves in a clear and concise manner (as they are at that level, when they just rant away). There are little niggles with windows phone that people rarely talk about it and when you have spent over ?300+ on a phone, you would expect it to just work.. would you not?
For example, you can only attach one document via the office hub and cannot attach documents from the email hub. So you cannot attach emails to a reply, unless you copy the email into a new email, attach the file and send. With WP 8.1 we can now go to the directory and send the file, however still cannot attach with-in a reply. I can assure you, I was frustrated as well when I first got my phone and after awhile I found what worked best for me as I am in this for the long haul (otherwise I wouldn't have bought my 920 for full price [Just over ?500]). Never the less we shouldn't be sending attachments but sending secure links instead, unfortunately old habits aren't easy to kick.