1. SashaSolitaire's Avatar
    Two days back, opened my Duo in the morning to see flashing green lines at the bottom of the main screen (with the buttons and the fingerprint scanner). Gave turning off the phone for an hour or so a try, but it started to deteriorate. Very quickly it was the whole screen with flashing green lines all over. Gave in and initiated an exchange yesterday. My replacement had been shipped today. Thanks for the prompt support, MS. Will keep you posted.
    HeyCori likes this.
    09-09-2021 04:24 PM
  2. HeyCori's Avatar
    It took like a week for MS to get my phone back. Hopefully you don't have to long either.
    09-09-2021 09:59 PM
  3. SashaSolitaire's Avatar
    HeyCori

    I purchased the MS Protection program too when I got the Duo. Covers everything for 2 years. MS ship's a replacement device immediately and then I return the original device back. If it's my fault that the original device went bad, I pay $199.otherwise my replacement is free
    HeyCori likes this.
    09-10-2021 06:11 AM
  4. SashaSolitaire's Avatar
    All's well back in my Duo world with the replacement
    HeyCori likes this.
    09-12-2021 10:24 AM

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