1. spectre51's Avatar
    Just got my 64gb surface pro today in the mail. It's a used system and I noticed that it already had a generic user account setup. I wanted to start fresh so I went to do a factory reset but it looks like the previous owner removed the recovery partition to save space because it says some files are missing for the restore.

    Am I SOL? Anything I can do?
    05-30-2013 11:15 PM
  2. markfive's Avatar
    Firstly, it might be worth checking with the original owner to see if they created a recovery drive when they zapped the partition, and if so if they still have a copy of it.

    If the answer to the first question is no, then this article will be of interest: Things That Might Interest Nerds | Surface Pro: Dump the Factory Image. It’s for the Best.
    spectre51 likes this.
    05-31-2013 04:29 AM
  3. Coreldan's Avatar
    I'd figure someone who owns one could make a copy of the partition for you. Sadly I don't own a Pro :P
    05-31-2013 05:15 AM
  4. spectre51's Avatar
    Firstly, it might be worth checking with the original owner to see if they created a recovery drive when they zapped the partition, and if so if they still have a copy of it.

    If the answer to the first question is no, then this article will be of interest: Things That Might Interest Nerds | Surface Pro: Dump the Factory Image. Its for the Best.
    Thanks for that link. I do have a valid windows 8 license that I bought when it came out. It is the upgrade version though. Will have to see if I can do the same thing using it. Thanks again.

    Sent from my Sony Xperia Z
    05-31-2013 12:36 PM
  5. spectre51's Avatar
    I'd figure someone who owns one could make a copy of the partition for you. Sadly I don't own a Pro :P
    Yeh that would be good. Would still like to have a valid surface pro image.

    Sent from my Sony Xperia Z
    05-31-2013 12:36 PM
  6. Guzzler3's Avatar
    I would take your Surface, and a thumb drive, to a Microsoft store and ask them nicely if you could make a new recovery thumb drive from another Surface Pro.
    Talderon likes this.
    06-01-2013 09:32 AM
  7. Devon Day's Avatar
    I would take your Surface, and a thumb drive, to a Microsoft store and ask them nicely if you could make a new recovery thumb drive from another Surface Pro.
    Or just see if they'll do it for you.

    Sent from my Galaxy Tab 2 7.0 with CyanogenMod 10.1
    06-11-2013 10:47 AM
  8. spectre51's Avatar
    I used the link Markfive posted and created a Win8 Pro USB stick. Was able to boot to it just fine. Haven't tried doing a reset but at least I know I can now.
    06-11-2013 09:22 PM
  9. DonnieV's Avatar
    although windows 8 has the ability to "refresh" or what not, it still requires a disk for the additional files. This is not the fault of the original owner. I just installed windows 8 on my desktop via upgrade, then did a refresh, and it required my windows 8 upgrade disk to be in the drive.
    07-10-2013 05:04 PM
  10. spectre51's Avatar
    although windows 8 has the ability to "refresh" or what not, it still requires a disk for the additional files. This is not the fault of the original owner. I just installed windows 8 on my desktop via upgrade, then did a refresh, and it required my windows 8 upgrade disk to be in the drive.
    Surface Pro doesn't need any extra disks out of the box because everything is loaded on a recovery partition. The original owner removed that partition to make more space on the HD so I had to create a my own recovery/reinstall USB drive. It was the fault of the previous owner as had he not removed it I could reinstall/refresh without needing any extra disk or USB drive.

    Sent from my Xperia Tablet Z
    07-15-2013 01:28 PM

Similar Threads

  1. Should you use a screen protector on a Surface Pro?
    By MadSci2 in forum Microsoft Surface Laptop
    Replies: 29
    Last Post: 07-04-2013, 09:28 AM
  2. Just got a Surface Pro as a desktop replacement
    By Yohanzor in forum Microsoft Surface Laptop
    Replies: 3
    Last Post: 05-10-2013, 10:07 PM
  3. Surface Pro using a Micron C400 mSATA drive?
    By rcx84 in forum Microsoft Surface Laptop
    Replies: 39
    Last Post: 02-28-2013, 09:28 AM
  4. Use Surface Pro in Sicily
    By m_kock in forum Microsoft Surface Laptop
    Replies: 6
    Last Post: 02-23-2013, 07:53 AM
  5. Replies: 2
    Last Post: 02-08-2013, 10:08 PM
LINK TO POST COPIED TO CLIPBOARD