1. craigmh74's Avatar

    Last year I purchased a Surface Pro 2 from a friend of mine. Everything was working great until earlier this year. I woke up one morning and I wasn't able to access Windows. When I boot up, I was sent to the UEFI screen. I couldn't get pass it. I researched this problem online as well as having my friend look at it. We can't find a solution. This is what I tried.

    sfc / scannow

    RESULT: "There is a system repair pending which requires a reboot to complete. Restart Windows and run sfc again." I did that and ran sfc again.....same result.

    Startup Repair

    RESULT: "Startup repair couldn't repair your PC"

    Refresh PC

    RESULT: "The drive where Windows is installed is locked. Unlock the drive and try again."

    Reset PC (partition drive)

    RESULT: "Unable to reset your PC. The system drive cannot be found."

    Reset PC (don't partition drive)

    RESULT: ""Unable to reset your PC. A required drive partition is missing."

    I'm thinking I may need to replace the hard drive...i'm no expert though. Taking it in for repair is my last option. I don't really have the money to get another one. So....I'm hoping I can fix this myself. The Surface was originally running Windows 7, but my friend upgraded to Windows 10 when I bought it. If the hard drive needs replaced, any recommendations? Any suggestions??

    06-20-2017 09:44 AM

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