1. fitchalcyone's Avatar
    Hello, everyone. I have a situation where my Pro is not recognizing the MicroSD when I put it in. I've connected it with an SD adapter to my laptop and also to my RT (card only in the RT's case), both of which are seeing the card just fine. Only on my Pro is the card not appearing as a drive at all. Are there any other avenues I may try with this card before I try getting the whole unit switched out? Thanks so much for your help.
    06-17-2013 06:26 PM
  2. rdubmu's Avatar
    Have you tried to reboot your computer?

    Do you have any other MicroSD cards lying around? I would take it to a Microsoft Store if you bought it there.
    06-17-2013 08:56 PM
  3. fitchalcyone's Avatar
    Yes, I've tried rebooting a couple of times but still nothing works.

    If nothing else, I did buy it at a Microsoft pop-up on launch day. Hopefully they will work with me if it comes to that.
    06-18-2013 04:02 AM
  4. etphoto's Avatar
    Do you have other MicroSD cards to try? If they work, then the original card is bad. If they don't work, its an issue with the surface.
    06-18-2013 08:38 AM
  5. fitchalcyone's Avatar
    I'm going to pick up a small one at the store tomorrow to try it out. I've been meaning to get one for my mom's 620, anyway, so here's a good reason to do so. Wish me luck!
    rdubmu likes this.
    06-18-2013 06:14 PM
  6. fitchalcyone's Avatar
    Okay, tried another brand new card this morning and got the same result. Spent about an hour with Microsoft support and we went through various routes including a refresh and ultimately an entire system reset. Neither worked, but the guy I spoke to phoned the Microsoft store I bought my Pro from and verified that an exchange would be okay before I made the drive out there. Within a few minutes, I got a shiny new Pro (though I botched the screen protector a bit this time...). First time in, the MicroSD was recognized. Not the ideal solution I really wanted, but I am thankful for Microsoft's great support with this product.
    chezm likes this.
    06-19-2013 06:02 PM
  7. etphoto's Avatar
    Nice. I'm glad to see Microsoft doing the same thing Apple did with their stores and support.
    06-20-2013 07:29 AM

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