I received a new Lumia 1020 for my wife on Thursday. On Friday I charged the battery and started updating the phone from 8.0 to 8.1. Since her old phone, the Lumia 920 was also on 8.1 it restored all of her apps, data, settings etc. So basically everything went like planed and the phone worked like a charm.
Today I'm picking up her phone to check how much battery was left and nothing happened, buttons are all dead. At first I thought the phone battery had died overnight. But when I plugged it in there was still a black screen. So I left it plugged in for a couple of hours thinking that an app may have drained the battery to a low state. But now the phone is still completely dead. None of the buttons work, simply nothing. So I can't even do a soft-reset or anything.
Is there a known issue or anything I can due before sending it back?
Today I'm picking up her phone to check how much battery was left and nothing happened, buttons are all dead. At first I thought the phone battery had died overnight. But when I plugged it in there was still a black screen. So I left it plugged in for a couple of hours thinking that an app may have drained the battery to a low state. But now the phone is still completely dead. None of the buttons work, simply nothing. So I can't even do a soft-reset or anything.
Is there a known issue or anything I can due before sending it back?