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03-10-2014 12:04 AM
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  1. OsamaAdam98's Avatar
    Hello,

    I've been having trouble connecting to the fb chat integration using 3g, I can browse the internet or download new apps flawlessly but I get a "Can't connect to chat" message whenever I visit the messaging hub

    Even though I can use the messaging hub on wifi

    Any suggestions ?

    wp_ss_20130910_0001-1-.png
    09-10-2013 04:19 AM
  2. Ymanish's Avatar
    It doesn't work with battery saver on...check battery saver
    jojoe42 likes this.
    09-10-2013 04:24 AM
  3. sahil1990's Avatar
    i also had this issue with fb chat but now it works fine for me

    just change your status to available.. if its offline, busy, away or invisible then you cant connect to chat
    you can change your status by tapping the icon next to + icon
    09-10-2013 04:35 AM
  4. OsamaAdam98's Avatar
    Thanks for your suggestions guys, tried both but no luck.

    Notice that I can connect to the chat using wifi but not through 3g.
    09-10-2013 12:08 PM
  5. njnbat's Avatar
    i have tried all the options suggested online in many forums. But none of them has helped . It remains the same irrespective of being in 3g or wifi. Hope microsoft is looking into this issue.
    09-10-2013 12:42 PM
  6. sameermehta2's Avatar
    Well i hard reset my phone then 1st configured microsoft ac 2nd facebook.working fine since last 4 days
    09-11-2013 02:33 PM
  7. OsamaAdam98's Avatar
    I want the hard reset to be my last option.







    Notice I can't use Skype either on mobile network, using im+ is no problem at all though.



    Update: everything is now working, I changed nothing but its all working at least for now.

    Update 2: well that escalated quickly but its gone.
    Last edited by OsamaAdam98; 09-11-2013 at 05:22 PM.
    09-11-2013 02:37 PM
  8. DhenyAW's Avatar
    Hey, before i same problem with facebook chat.. But now its ok.. Maybe try with wifi, u need stabil connection first
    09-11-2013 10:24 PM
  9. SilverCha0s's Avatar
    I had this issue with my Lumia 520, have you got skype installed? If so uninstall it, that will fix it. There is a known issue with this
    09-12-2013 02:50 AM
  10. OsamaAdam98's Avatar
    Uninstalled Skype but still same problem and I'm sure my connection is stable, I'm always having that H/H+ lying around on the status bar.
    09-12-2013 05:09 AM
  11. SilverCha0s's Avatar
    Sorry I couldn't be more help. Have you restarted the phone since you uninstalled skype?

    Uninstalled Skype but still same problem and I'm sure my connection is stable, I'm always having that H/H+ lying around on the status bar.
    09-12-2013 05:49 AM
  12. OsamaAdam98's Avatar
    Restarted it few times, Thanks for the help I'll keep digging.
    09-12-2013 08:08 AM
  13. SilverCha0s's Avatar
    Good Luck, if you do find a way make sure you post on here so we can all know how you managed to fix it!
    09-13-2013 02:45 AM
  14. rakesh1995's Avatar
    Its work for me fine..

    Sent from my Lumia 520 using tapatalk
    09-13-2013 08:14 AM
  15. JohnPC1's Avatar
    I saw the reply concerning Skype so I uninstalled it and Chat worked immediately! After reinstalling Skype both are working just fine.
    Thanks for this tip
    09-14-2013 05:30 PM
  16. Catalin Esanu's Avatar
    Hi! I can connect to chat usig 3G, but can't on WiFi.
    11-01-2013 05:17 AM
  17. YashObra's Avatar
    Log in to facebook.com in your internet explorer in Lumia 520.................
    As soon as you log in.........your chat will be connected !!

    11-01-2013 07:14 AM
  18. Bigus's Avatar
    Logging on Internet explorer worked for me! Thanks!

    Lumia 920.
    11-07-2013 03:18 PM
  19. Ashok Nandha's Avatar
    Thanks it working once I uninstalled my Skype!!! But what is the connection between Skype and Facebook!!
    11-25-2013 10:54 PM
  20. v11pandey's Avatar
    HI,

    Try below steps it helped me

    Hey Guys,
    Try the following steps as it is mentioned below. Make sure the battery saver option is off before you try this.
    1) Turn of Facebook Chat.
    2) Set Chat status to Offline.
    3) Go to Battery Saver option in settings.
    4) Turn on Battery saver.
    5) Go to Advanced Settings inside Battery Saver.
    6) Tap on each of the three options there from bottom to top one after another.
    7) Come back and turn off the Battery Saver.
    8) Go back to messaging and turn on Facebook Chat.
    9) Now set chat status to available. It should get connected.
    Try these steps as it is mentioned. If still it fails, you can add a step between step 2 and step 3. This new step is nothing but switching your device off and then on. It should definitely work
    12-01-2013 08:13 AM
  21. Ashish Kakade05's Avatar
    still not woking
    12-01-2013 08:45 AM
  22. Dheeraj Sukumaran's Avatar
    In mu case, the problem persists on both WiFi and mobile network... Don't know why. It started recently only....
    12-05-2013 11:01 AM
  23. Hemanthkumar28's Avatar
    This worked for me..!! Thank you v11Pandey.. But i am still surprised how battery saver option is related to making the FB chat work...
    12-06-2013 04:08 AM
  24. Ahmed Fahmie's Avatar
    it worked! the problem is that after a while it goes back to can't connect to chat so i have to do it again, it happened 3 times till now works every time but its magic fades in a while arent there a permanent solution to that?!
    12-06-2013 05:42 AM
  25. ahmedashraf_22's Avatar
    معلش قول اللي انت عملته بالظبط عشان انا هتجنن :) .. احنا بنتكلم على المشكلة دي في ال (3g not wifi)
    12-06-2013 12:30 PM
37 12

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