1. Windows Central Question's Avatar
    hi guys...
    I flashed my lumia 520 and updated it yesterday. I was able to use cortana before, but now, despite of setting region and format to United states and English US, its not working anymore...
    It says:
    I'm afraid i'm not available to help in your region with the language you've chosen.

    And also I've to mention that I'm not able to remove English UK from languages... English US is above it, but remove option is disabled for English UK.
    I see cortana in applications menu and in settings, but the slider for enabling cortana is disabled. The text below slider is:
    Disabled due to your combination of region and language settings not being supported

    I'm sure it's related to not being able to remove English UK from languages...
    Can you help me please?
    03-29-2015 05:04 AM
  2. Harrie-S's Avatar
    If you added English US later you still need to do a download.
    Go to settings
    Phone updates
    And see if there is an update waiting if so download it.
    And see what happens.

    If US English is like you say "empty" then windows phone does not let you delete UK English because if you would do it you would have "no" language on your phone.
  3. Harrie-S's Avatar
    What is your setting for speech. US or UK English.
    Did you flash with the Lumia or Windows Software Recovery Tool or did you flash your ROM?
    If you flashed your ROM could it be that something went wrong.

    Now sometimes during an update you can get a glitch so you could consider a hard reset.
    03-29-2015 05:29 AM
  4. arashone's Avatar
    What is your setting for speech. US or UK English.
    Did you flash with the Lumia or Windows Software Recovery Tool or did you flash your ROM?
    If you flashed your ROM could it be that something went wrong.

    Now sometimes during an update you can get a glitch so you could consider a hard reset.
    I found now it looks that English US is sth like empty! I remember when i started phone for first time after flash (using nokia software recovery tool) i saw a strange language menu with only a few languages including english uk, without english us...

    Now what's your opinion about giving a hard reset?! Jesus, Cruelty of human nation on me and my poor lumia 520???! Forgive me my phone...
    03-29-2015 06:07 AM
  5. Harrie-S's Avatar
    If you added English US later you still need to do a download.
    Go to settings
    Phone updates
    And see if there is an update waiting if so download it.
    And see what happens.

    If US English is like you say "empty" then windows phone does not let you delete UK English because if you would do it you would have "no" language on your phone.
    03-29-2015 06:49 AM
  6. arashone's Avatar
    If you added English US later you still need to do a download.
    Go to settings
    Phone updates
    And see if there is an update waiting if so download it.
    And see what happens.

    If US English is like you say "empty" then windows phone does not let you delete UK English because if you would do it you would have "no" language on your phone.
    yes that's right... it's weird behavior/
    03-29-2015 06:57 AM

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