My Lumia 830 started un-commanded reboots a few weeks ago, culminating in a reboot loop which required a Hard Reset (nothing else worked!).
Sadly the reboots continued.
Contacted MSFT who said to try using the Recovery Tool. Again, constant reboots.
Next MSFT said to send it to their repair centre, managed by ANOVO. UPS collected it, and delivered it as expected. Kept checking MSFT's Track Repair page, kept showing that it was booked awaiting delivery.
Today I contacted MSFT via their Live Chat, gave IMEI number, 10mins later they then asked for confirmation that UPS delivered it, so gave the tracking number. Another 15mins wait, was asked for my contact details & address, then told that my case has been escalated. When I asked what's happening, was simply told that someone would contact me!
So apart from feeling like a mushroom, I can only hazard a guess that somehow my phone has gone walkies!
Anyone else have any ideas why they couldn't give me a direct answer? Surely, if it was there they'd have simply said there's been a delay in booking it in?
So hard to run my business without a mobile phone!
My partner (an iPhone 6 user) is smiling like a cat that's got the cream because "Apple would have simply swapped it out in store, no hassle".
G.
Sadly the reboots continued.
Contacted MSFT who said to try using the Recovery Tool. Again, constant reboots.
Next MSFT said to send it to their repair centre, managed by ANOVO. UPS collected it, and delivered it as expected. Kept checking MSFT's Track Repair page, kept showing that it was booked awaiting delivery.
Today I contacted MSFT via their Live Chat, gave IMEI number, 10mins later they then asked for confirmation that UPS delivered it, so gave the tracking number. Another 15mins wait, was asked for my contact details & address, then told that my case has been escalated. When I asked what's happening, was simply told that someone would contact me!
So apart from feeling like a mushroom, I can only hazard a guess that somehow my phone has gone walkies!
Anyone else have any ideas why they couldn't give me a direct answer? Surely, if it was there they'd have simply said there's been a delay in booking it in?
So hard to run my business without a mobile phone!
My partner (an iPhone 6 user) is smiling like a cat that's got the cream because "Apple would have simply swapped it out in store, no hassle".
G.