04-13-2012 05:47 PM
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  1. haleme's Avatar
    This is such an odd problem. I called Friday night to get data turned back on after it stopped working that afternoon. Had to do the same thing at the same time again on Saturday. Now, today, it work great all day until about 5.00 or so. If I didn't know any better, I would swear that there is something in the AT&T system that is incorrectly updating my network settings around close of business and turing off data to my sim.

    After reading every comment to this post, I am going to try a new sim tomorrow. A rep almost got me to hard reset the phone, but I wanted to sync up my Easter pics. Glad I read that the hard reset is a short term solution. I am now fully convinced that this an AT&T network/account problem and not the Nokia, Windows Phone OS or my former Titan. Going to call 611 in a few minutes to get my data turned back on for another 24 hours, and ask for a credit.
    04-08-2012 08:10 PM
  2. Gaiking's Avatar
    Today after having 5 bars of lte almost all day with no data....around 6pm data came back......almost seems like AT&T is rationing the data......this is absurd. The forums at the AT&T site are starting to mention the same problem.

    update: At about 8:30pm...data is mysteriously gone again.

    It's funny, I remember having a no data issue with my old BlackBerry 8900...a brand new replacement sim card fixed it. Has anyone actually switched a sim to a new one and fixed the problem?

    Sent from my Lumia 900 using Board Express
    Last edited by gaiking; 04-08-2012 at 09:16 PM.
    04-08-2012 08:23 PM
  3. firepromaster's Avatar
    Just a heads up, but my data has not turned off since it was fixed by att. I am just outside a major lte zone and do recieve lte here at my home. Funny how on my focus I would always drop to edge inside my apartment and now with the lumia its always on lte and only rarely goes down to 4g. Rosenberg, Tx just outside of Houston, Tx.
    04-08-2012 09:17 PM
  4. Gaiking's Avatar
    Just a heads up, but my data has not turned off since it was fixed by att. I am just outside a major lte zone and do recieve lte here at my home. Funny how on my focus I would always drop to edge inside my apartment and now with the lumia its always on lte and only rarely goes down to 4g. Rosenberg, Tx just outside of Houston, Tx.
    How did AT&T fix it?
    04-08-2012 09:21 PM
  5. haleme's Avatar
    Just a heads up, but my data has not turned off since it was fixed by att. I am just outside a major lte zone and do recieve lte here at my home. Funny how on my focus I would always drop to edge inside my apartment and now with the lumia its always on lte and only rarely goes down to 4g. Rosenberg, Tx just outside of Houston, Tx.
    What did they do? This is my third day in a row of phone support from AT&T to get data working again.
    04-08-2012 09:42 PM
  6. firepromaster's Avatar
    Provisioned it, did some background tasks and made sure they able to see my phone on their end. After this, removed sim and powered down. Reinstalled sim and powered on. Had me toggle wifi off. Had me toggle data and airplane mode off and on, which sent me a message that automatically took my phone to sim applications menu and gave me a button to turn off my phone. After this we did a hard reset and its been working since flawless. I think it's faster to do support chat sessions then calling att. They respond almost instantaneously. Keep trying, one rep is bound to get it working for you permanently.
    04-08-2012 09:43 PM
  7. nikkopol's Avatar
    Provisioned it, did some background tasks and made sure they able to see my phone on their end. After this, removed sim and powered down. Reinstalled sim and powered on. Had me toggle wifi off. Had me toggle data and airplane mode off and on, which sent me a message that automatically took my phone to sim applications menu and gave me a button to turn off my phone. After this we did a hard reset and its been working since flawless. I think it's faster to do support chat sessions then calling att. They respond almost instantaneously. Keep trying, one rep is bound to get it working for you permanently.
    Yeah, I did all of that yesterday with AT&T support. And it worked...for about 12 hours. Now it's not. Contacted them again. Tried everything except for the hard reset this time (I'm tired of re-configuring the phone). Going to get a new SIM tomorrow. We'll see.
    04-08-2012 10:02 PM
  8. reelon's Avatar
    for what it's worth, I'm having the same issues with my galaxy note. I have data connection then it's gone and comes back again.
    04-08-2012 10:10 PM
  9. Gaiking's Avatar
    for what it's worth, I'm having the same issues with my galaxy note. I have data connection then it's gone and comes back again.
    Does your note show LTE or 4G but you have no data connection or are your LTE/4G indicators not showing up with no data?
    04-08-2012 10:13 PM
  10. firepromaster's Avatar
    They told me the hard reset was the last ditch effort and if that hadnt worked that getting a new sim was the next step, but I just haven't had to do that. Hope ya'll solve ya'lls problems. Also just saying, is that my phone doesn't even show on my plan on the website, was still showing a focus and I changed it to a generic one, because Lumia isn't selectable. I have a feeling that they don't have the phone fully in the system yet and that's why they're having so much trouble with it. Just a theory. No evidence though.
    04-08-2012 10:22 PM
  11. haleme's Avatar
    After spending an hour on the phone with AT&T this evening, I was still dead in the water. Reading firepromaster's post about pulling the sim gave me an idea. AT&T had already done the work to reprovision the account this evening. I tried to use data on my Lumia. Nothing. Pulled the sim out with the phone on. Once the missing sim status appeared in the sys tray, I powered down, reinserted the sim and powered on. DATA! Thinking about a new sim first thing in the morning.
    04-08-2012 10:34 PM
  12. dangish's Avatar
    My focus S has been going in and out for about 3 weeks. I'm thinking some SIMs may be screwy or its an at&t tower backend issue.
    04-08-2012 11:17 PM
  13. mayoo's Avatar
    My phone is hopefully delivered by tomorrow and i am from Canada and on Rogers .. I will test this out and let you guys know ..
    04-09-2012 12:01 AM
  14. Gurggles's Avatar
    This is getting really frustrating. I got my data connections back after hard resetting. Then I called AT&T to get my visual voicemail setup, the rep did something for like 30 minutes and after visual voicemail was enabled, poooooofffff my data connection dropped again. Grrrrrrrrrrr.
    I did a quick restart today with my phone and suddenly data is working. I noticed this weekend that myATT didn't recognized the Nokia. Perhaps this was just a back-end issue since the phone had not officially come out AT&T's network might not of let it connect. After a quick restart today data started working!
    04-09-2012 10:32 AM
  15. Gaiking's Avatar
    Update to my data issue:
    I spoke with an AT&T tech rep today. I jumped through all the hoops, he provisioned it again and got data working...then I rebooted...data was gone. So I switched to a brand new sim card...hes set it up over the phone and it worked great until I turned the phone off and turned it back on...and then no data again. He gave me a reference number and said it is most likely the phone....I'm bummed out since in every other way this phone is fantastic.

    I'll be hearing back on the 12th for a resolution to this.
    If this remains a problem I will unfortunately dump Windows Phone forever. I have an HTC Surround that is not dependable because it reboots on it's own then can't read the built in SD card so every two days I need to factory reset it....now my brand new Nokia WP isn't dependable for data without having to factory reset it which doesn't always solve the data issue.. I just put my sim back into my Galaxy Skyrocket and data is blazing fast and solid. What a shame...Hello again Android you boring choppy os.......at least you work......ugh
    04-09-2012 01:02 PM
  16. mayoo's Avatar
    So I got the phone here in Canada and no issues yet for the past few hours
    04-09-2012 01:07 PM
  17. reelon's Avatar
    Does your note show LTE or 4G but you have no data connection or are your LTE/4G indicators not showing up with no data?
    Yes, it shows some signal bars and the 4G symbol (no lte in my area) but no data.
    04-09-2012 01:11 PM
  18. haleme's Avatar
    And data died on my phone at 1 today. Pulling the sim, airplane mode off/on, cell data off/on and multiple power cycles have had no effect.
    04-09-2012 02:23 PM
  19. krayziehustler's Avatar
    And data died on my phone at 1 today. Pulling the sim, airplane mode off/on, cell data off/on and multiple power cycles have had no effect.
    does ATT have your IMEI and the number of your SIM?
    04-09-2012 02:34 PM
  20. firepromaster's Avatar
    Sucks for ya'll, wish you were having better success. I don't believe I left anything out of my previous posts on troubleshooting and I'm still rocking lte. Att did ask for my sim # but not my imei.
    04-09-2012 02:41 PM
  21. prathyushms's Avatar
    does ATT have your IMEI and the number of your SIM?
    how do we check if AT&T has the IMEI and sim number on my account correctly? Can you check under your account or you have to call CSR?
    04-09-2012 03:02 PM
  22. Gaiking's Avatar
    Sucks for ya'll, wish you were having better success. I don't believe I left anything out of my previous posts on troubleshooting and I'm still rocking lte. Att did ask for my sim # but not my imei.
    Have you rebooted the phone yet?....if not..DON'T....you may lose your connection.
    04-09-2012 03:02 PM
  23. haleme's Avatar
    does ATT have your IMEI and the number of your SIM?
    I hope so; I have given it to them once a day since I got the 900 on Friday.
    04-09-2012 03:05 PM
  24. twingravity's Avatar
    What did they do? This is my third day in a row of phone support from AT&T to get data working again.
    I had the problem where it showed 4G and full bars but I got no data. When I called in I had already rebooted and done several hard resets so he just told me to power down the phone and he did some sort of reset "on the tower" on their end. When I powered back on the data was working instantly. If you call in, I'd recommend telling them that you've reset already cause it got me the fix quickly.
    04-09-2012 03:52 PM
  25. Gaiking's Avatar
    I had the problem where it showed 4G and full bars but I got no data. When I called in I had already rebooted and done several hard resets so he just told me to power down the phone and he did some sort of reset "on the tower" on their end. When I powered back on the data was working instantly. If you call in, I'd recommend telling them that you've reset already cause it got me the fix quickly.
    I did exactly that and the Rep got it working......Then I rebooted the phone to test the connection strength and data was again gone. The Rep also told me that a Nokia Rep called with the same issue on the realease phone...but had no problems with his test phone.

    Ihave a funny feeling this is more of an issue than people think. So far most people that have no problem have strong LTE or no LTE. It seems as though that pass off to and from LTE and 4G is causing a problem for those of us in the in-between areas.
    04-09-2012 03:55 PM
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