Data issue - Nokia paying for your phone!

[HillBillJr]

It's funny cause many people want to deny the phon ehas any issues. Even Nokia knows it does. I know they will fix everything they can

To be honest, I don't have any issues with data.Still I will be getting the $100. I most probably will give it back to Nokia on some accessories.

 

[HillBillJr]

How did my response to this thread end up on top of this? The timestamp is before the announcement came. I must be having some psychic powers. I apologize, somehow this thread is messed up, and didn't mean to hijack it from the OP.

 

[RiseAgainst94]

This is available for EVERYONE. So if you want to upgrade your phone or are new to ATT you could buy a smartphone with a beautiful design, 8mp camera, WP 7.5, 16 gb memory, free navigation, beautiful screen, and incredible support....for free...

 

[saintforlife]

Nokia Confirms Lumia 900 Software Glitch, Offers Fix and $100 Credit

Nokia Confirms Lumia 900 Software Glitch, Offers Fix and $100 Credit - Ina Fried - Mobile - AllThingsD

The company is offering a $100 credit to all customers, regardless of whether they are encountering the problem. The $100 credit is also being offered to any customer who purchases a Lumia 900 before midnight PT April 21, effectively making the device free.
?The customer always comes first and I think we?re showing it here,? Nokia U.S. chief Chris Weber said in an interview.

Weber said the cost of the program depends on how many people purchase Lumia devices through April 21, but said that the expense was not the issue.
Weber said the company was focused on ?how do we do something unprecedented for any inconvenience (and) pleasantly surprise the customers.

 

[commops7]

+A for Nokia (Microsoft!) --- I can rest at peace now that all my posts were not me going insane! <along with the rest of us>

 

[nokia4life]

here is the funny thing on other popular blog tech sites android fan boys are dissing nokia and the lumia in the comments section about the credit and fix last i checked android phones suffer glitches and crap all the time and no one will give them a free phone let alone an email that OS has managed memory and data wrong since version 1.1 and they finally got some of it fixed 4.0 give me a brake just haters i think what nokia and att are doing is great keep it up. by the way i haven't had this issue but i welcome the free money ....

 

[anon(5339110)]

I think the speed that this is being handled should appease the concern raised in the below article about product support:

The Nokia Lumia 900: A good phone at a great price that you probably shouldn't buy

 

[bobsentell]

I'm all for it. It's better than a "Don't hold it that way" and a free bumper.

 

[cart88man]

To be honest, I don't have any issues with data.Still I will be getting the $100. I most probably will give it back to Nokia on some accessories.

With you on this. Not experiencing any issues. Will probably give some back to Nokia.

 

[techygeek82]

While it stinks this bug made it out, crap can happen. Their response has been speedy and their giving of $100 is far more than I think we could have expected

Sent from my Lumia 900 using Board Express

 

[wilco9]

how can those of us who preordered their 900s get this credit?

 

[jd914]

how can those of us who preordered their 900s get this credit?

Its going to get credited to your AT&T bill, there's nothing you need to do.

 

[bimbojr1]

how and when can we apply for the credit?

 

[kevinrstruck]

I have not experienced the problem personally, but I know others that have. This is a class act by Nokia. This is the type of customer service all companies should strive for.

Hats off to Nokia.

 

[Duvi]

I will be getting one NOW... this Friday. My only question is... How will the $100 be giving? In a check? On your AT&T bill? Visa gift card?

Now... should I get cyan or white?

 

[davela72]

The refund is supposed to be an automatic thing, you shouldn't have to do a thing.

Sent from my Lumia 900 using Board Express

 

[AlexanderJJJ]

$100 Credit to Non-Contract Buyers?

I took back my Lumia and exchanged it for a Titan 2. I don't like it as well because their is a delay with sound for unlocking/locking the phone and the first character of the keyboard is delayed for a second when the sound is on.

So I was thinking about taking it back and getting a Lumia 900 again since the data issue has been resolved. But was wondering if the $100 credit is also for people who buy it off on no contract. Anyone know? Thanks.

 

[techygeek82]

This questions was posted on the Nokia Conversations site and the Nokia rep said as long as you have service with AT&T, you'll get the credit - contract or not.

 

[jfa1]

update will come on 4/16
you either wait for that, or you go into at&t store and swap for an updated phone.

the article said an update would be coming 4/15 next Monday

 

[ninjaap]

Well then, this extra $100 credit may just have pushed me over to upgrade to the 900...