Data issue - Nokia paying for your phone!

[saintforlife]

Nokia Confirms Lumia 900 Software Glitch, Offers Fix and $100 Credit - Ina Fried - Mobile - AllThingsD

Best part:
The company is offering a $100 credit to all customers, regardless of whether they are encountering the problem. The $100 credit is also being offered to any customer who purchases a Lumia 900 before midnight PT April 21, effectively making the device free.
“The customer always comes first and I think we’re showing it here,” Nokia U.S. chief Chris Weber said in an interview.

 

[HillBillJr]

Awesome move Nokia!
This is pretty smart. First, this will turn around the bad situation caused by this issue. Now there will be less returns which is always a hassle and hidden cost. Also, this will attract a huge amount of new sales. A lot of publicity too..Also, this will prove that they are serious about their intent and will build consumer confidence.

 

[HillBillJr]

As per Nokia Conversations, this will be credit on AT&T bill.

 

[albogadowm]

For those of you affected by the data issue...your phone is free

Nokia Lumia 900 glitch triggers free phone giveaway | Mobile - CNET News

 

[baseballbert]

Nokia $100 software glitch/data connectivity rebate

Have you guys seen this? Nokia is giving $100 credits to all Lumia 900 owners because of the data connectivity issue.
Nokia Lumia 900 glitch triggers free phone giveaway | Mobile - CNET News

Anyone applied for this yet? A FREE 900! Not too shabby.

 

[HillBillJr]

Wow! Nokia providing refund for data issue

Seems like Nokia is acknowledging the data issue and giving a $100 for the inconvenience. SW update coming on April 16th. I appreciate Nokia taking ownership.

Nokia Lumia 900 glitch triggers free phone giveaway | Mobile - CNET News

 

[aaronchow]

Nice. I wonder if the new firmware update will also fix my WiFi issue as well :|

 

[krayziehustler]

this is proof that those who chose the Lumia OVER the Titan made the right choice..already and update in the works!!! amazing

 

[Gaiking]

Have you guys seen this? Nokia is giving $100 credits to all Lumia 900 owners because of the data connectivity issue.
Nokia Lumia 900 glitch triggers free phone giveaway | Mobile - CNET News

Anyone applied for this yet? A FREE 900! Not too shabby.

Now THAT is the way to keep a customer...Great Ceasars Ghost Nokia!!.....yep..that is a tad better than a free "bumper"...and it took less than a week for them to look into and acknowledge it.

"The glitch was a result of the way the phone manages memory and is a software issue, Weber said, stressing that it was not a hardware issue or a problem with AT&T's network."

Very good news indeed.

 

[saintforlife]

Best part:

The company is offering a $100 credit to all customers, regardless of whether they are encountering the problem. The $100 credit is also being offered to any customer who purchases a Lumia 900 before midnight PT April 21, effectively making the device free.
“The customer always comes first and I think we’re showing it here,” Nokia U.S. chief Chris Weber said in an interview.

http://allthingsd.com/20120410/noki...-glitch-has-fix-and-giving-buyers-100-credit/

 

[diod123]

$100 Back

How do we apply for this rebate? I looked on the Nokia site and didn't see anything.

 

[nascarnate326]

Wow, guess I will call ATT tomorrow and see if I can get my 100 bucks back.

Also, my phone shows no update is available.

 

[krayziehustler]

How do we apply for this rebate? I looked on the Nokia site and didn't see anything.

i second this

 

[wizll]

Wow, guess I will call ATT tomorrow and see if I can get my 100 bucks back.

Also, my phone shows no update is available.

update will come on 4/16
you either wait for that, or you go into at&t store and swap for an updated phone.

 

[poloboy03]

How do you apply for it?

 

[saintforlife]

Wow, people who bought the phone for $0.01 or $20 or whatever just made a cool $80-100. Sweet!

 

[Los]

It's funny cause many people want to deny the phon ehas any issues. Even Nokia knows it does. I know they will fix everything they can

 

[Final-MacGyver]

Seems like Nokia is acknowledging the data issue and giving a $100 for the inconvenience. SW update coming on April 16th. I appreciate Nokia taking ownership.

Nokia Lumia 900 glitch triggers free phone giveaway | Mobile - CNET News

Are they just going to credit everyones account that purchaed one or do you have to have opened a case or called a tech about the issue?

 

[poloboy03]

It's funny cause many people want to deny the phon ehas any issues. Even Nokia knows it does. I know they will fix everything they can

I hope the update will address camera issues too

 

[anon(5339110)]

And it's not like the old phones will go into the trash can. Nokia will be able to update the firmware, and have basically new, factory refurbed, phones to put back out into the wild again...

Anyway, a huge BRAVO to Nokia!