1. henilp89's Avatar
    i just noticed this on my screen.. its very small but once i noticed it, now it really annoys me.. it just dust under the screen or a dead pixel? what should i do? i really want yellow n i waited so long for it.. i dont think att will be able to just exchange it.. guys what should i do?

    11-23-2012 10:23 AM
  2. Reflexx's Avatar
    You can go through Nokia. Your device has a 1 yr manufacturer's warranty against hardware defects.

    Contact Nokia Care and see if they cab send you a replacement device. They should include a box and shipping label so you can send your phone back to them
    henilp89 likes this.
    11-23-2012 10:30 AM
  3. EDDS's Avatar
    My first red Lumia 920 had 4 dead pixels! I just got it exchanged in my local P4U store.
    henilp89 likes this.
    11-23-2012 10:43 AM
  4. henilp89's Avatar
    My first red Lumia 920 had 4 dead pixels! I just got it exchanged in my local P4U store.
    you guys can clearly see though right? does it look like a dust particle or a dead pixel?
    11-23-2012 11:15 AM
  5. EDDS's Avatar
    Yeah can see it alright, doesn't matter what it is though really, be it a dead/stuck pixel or dust under the screen. It's not right and you should be able to get it exchanged.
    11-23-2012 12:13 PM
  6. daelumia's Avatar
    I was watching a movie on my 920 the other day - cranked up the brightness, and voila, a stuck pixel! Super tiny, but annoying nonetheless, and almost right in the center of the screen. I emailed Nokia Care and they said check with the place I bought it (ATT store) and if they won't replace it, send it in. I'm a little reluctant as everything else is working great; I don't want a creaky replacement with a dusty front camera and poor battery performance freezing up on me :) LOL
    12-18-2012 10:45 PM

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