01-06-2016 09:58 AM
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  1. ahmedsalah46's Avatar
    wp_ss_20150321_0003.png
    I have just finished the Denim update for my Lumia 925 successfully except that I can't change the connection speed to 3G because this option in Cellular+SIM setting is not activated. I did the following trying to solve the problem:
    1. I tried to soft reset the phone
    2. I replaced the SIM with another one for another carrier.
    but the problem still exists.
    What should I do ? Is the problem from the phone or a bug in the new update?
    Reza babaei hemmati and S A4 like this.
    03-20-2015 07:42 PM
  2. Michael Essam's Avatar
    I have the same problem with my Lumia 925 in egypt after updating to denim please anybody help!!
    03-21-2015 04:40 AM
  3. Mahmoud Hussein's Avatar
    So after updating my 925 to Denim. The connection is limited to 2G I can't change it to 3G. The bar where you choose the "highest connection speed" isn't active! Has anybody faced something like that?
    03-21-2015 05:34 AM
  4. gpobernardo's Avatar
    So after updating my 925 to Denim. The connection is limited to 2G I can't change it to 3G. The bar where you choose the "highest connection speed" isn't active! Has anybody faced something like that?
    Other users are also experiencing this problem for the same phone.
    03-21-2015 05:48 AM
  5. RumoredNow's Avatar
    Merged duplicates and moved to 925 forum.

    Gentlemen, have you tried the Hard Reset option?
    gpobernardo likes this.
    03-21-2015 06:54 AM
  6. Mahmoud Hussein's Avatar
    Click image for larger version. 

Name:	wp_ss_20150321_0003.png 
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    I have just finished the Denim update for my Lumia 925 successfully except that I can't change the connection speed to 3G because this option in Cellular+SIM setting is not activated. I did the following trying to solve the problem:
    1. I tried to soft reset the phone
    2. I replaced the SIM with another one for another carrier.
    but the problem still exists.
    What should I do ? Is the problem from the phone or a bug in the new update?
    Most probably it's a bug in the new update.
    03-21-2015 07:08 AM
  7. Maged El-Qady's Avatar
    same here
    maged from egypt
    lumia 925
    03-21-2015 07:42 AM
  8. Corepc's Avatar
    You can try field test mode and change your connection speed
    Dial ##3282# > accept> go to options ...>change network speed
    you can set to 2g / 3g / 4g depending on carrier.

    It will force to connect only at those speeds. So if you have a weak 4g or 3g you may need to change to 2g etc or vice versa.
    03-21-2015 07:57 AM
  9. Maged El-Qady's Avatar
    code is not working
    03-21-2015 08:38 AM
  10. Corepc's Avatar
    code is not working
    Wow, either it is disabled on phone, carrier blocked, or is bug I would report the issue to Microsoft.
    03-21-2015 08:48 AM
  11. Mahmoud Hussein's Avatar
    Wow, either it is disabled on phone, carrier blocked, or is bug I would report the issue to Microsoft.
    And how would I do that?
    03-21-2015 10:32 AM
  12. Reza babaei hemmati's Avatar
    Click image for larger version. 

Name:	wp_ss_20150321_0003.png 
Views:	18 
Size:	111.7 KB 
ID:	100118
    I have just finished the Denim update for my Lumia 925 successfully except that I can't change the connection speed to 3G because this option in Cellular+SIM setting is not activated. I did the following trying to solve the problem:
    1. I tried to soft reset the phone
    2. I replaced the SIM with another one for another carrier.
    but the problem still exists.
    What should I do ? Is the problem from the phone or a bug in the new update?
    I have this problem too, does any body find a way to fix it??
    03-21-2015 10:58 AM
  13. Corepc's Avatar
    And how would I do that?
    Options are this

    1) Contact Microsoft/Nokia Care in you area
    2) Contact Carrier and report this issue has well if carrier branded phone
    3) Contact Microsoft via User Forums and report issue there

    The other option is to reflash phone with ROM that does not have denim on it.
    03-21-2015 11:59 AM
  14. Harrie-S's Avatar
    Did someone already do a hard reset?
    I know that in India the 4G was disabled with DENIM because they use other bands but this should not be the case for you guys.
    03-21-2015 12:02 PM
  15. ahmedsalah46's Avatar
    I have tried hard reset and it did well. The problem has been fixed and it is now ok.
    Last edited by ahmedsalah46; 03-21-2015 at 02:03 PM.
    03-21-2015 01:46 PM
  16. gpobernardo's Avatar
    I have tried hard reset and it did well. The problem has been fixed and it is now ok...:D
    Looks like ahmedsalah46 has found the solution.
    03-21-2015 02:01 PM
  17. Mahmoud Hussein's Avatar
    Options are this

    1) Contact Microsoft/Nokia Care in you area
    2) Contact Carrier and report this issue has well if carrier branded phone
    3) Contact Microsoft via User Forums and report issue there

    The other option is to reflash phone with ROM that does not have denim on it.
    I tweeted the problem to Microsoft Lumia Egypt, they didn't respond yet.
    03-21-2015 02:50 PM
  18. Harrie-S's Avatar
    I tweeted the problem to Microsoft Lumia Egypt, they didn't respond yet.
    If the are smart they check this forum and give as solution for this problem "Please do a hard reset".
    Mahmoud Hussein likes this.
    03-21-2015 05:36 PM
  19. Reza babaei hemmati's Avatar
    I have tried hard reset and it did well. The problem has been fixed and it is now ok.
    Did you get the latest update after hard reset? I guess if get the update it will happen again!! because it happened with the upgrade.
    03-22-2015 01:05 AM
  20. ahmedsalah46's Avatar
    Did you get the latest update after hard reset? I guess if get the update it will happen again!! because it happened with the upgrade.
    Yes I got the Denim update after the hard reset but with the problem solved. The only thing you should worry about is to make sure you have a backup to restore after this operation.
    03-22-2015 01:58 AM
  21. Mahmoud Hussein's Avatar
    Did you get the latest update after hard reset? I guess if get the update it will happen again!! because it happened with the upgrade.
    That's why I'm hesitated to do a hard reset!
    03-22-2015 06:41 AM
  22. Harrie-S's Avatar
    That's why I'm hesitated to do a hard reset!
    You hesitate because you fear you "loose" the DENIM update??

    If so don't worry if do a hard reset you will not "loose" the DENIM update, the "only" thing what happens with an hard reset is that the present OS will be reinstalled. So you keep DENIM.
    gpobernardo likes this.
    03-22-2015 07:10 AM
  23. gpobernardo's Avatar
    That's why I'm hesitated to do a hard reset!
    Agreed, with Harrie-S - you will not lose the latest OS updates you have installed, but you may lose some of your personal information from your phone.

    You may create back-up of your phone settings, system and app information before performing a hard-reset - this makes restoring most of your phone's content easier afterwards. However, you may still lose some information, such as achievements for certain games, linked contacts, custom ringtones and your photos.
    Harrie-S likes this.
    03-22-2015 07:36 AM
  24. Reza babaei hemmati's Avatar
    You hesitate because you fear you "loose" the DENIM update??

    If so don't worry if do a hard reset you will not "loose" the DENIM update, the "only" thing what happens with an hard reset is that the present OS will be reinstalled. So you keep DENIM.
    Harris the problem is the updates after hard reset! You know some update will come after that, so i could not recognize which is the caused this problem.
    03-22-2015 08:31 AM
  25. Harrie-S's Avatar
    Harris the problem is the updates after hard reset! You know some update will come after that, so i could not recognize which is the caused this problem.
    Which updates after hard reset should come? There are no "updates" after a hard reset.
    If you do a hard reset your phone will re-install the OS again. It will not download the OS but it will use the version which is on your phone.
    If you then set up your phone again and if you use the back up you made it will install that back up.
    So there will be no "update" after a hard reset.
    03-22-2015 09:15 AM
33 12

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