1. bells0's Avatar
    Anyone else's back up actually work??

    Can't get it to backup past 98%

    My wireless charging has suddenly stopped working. Soft reset cured it for 1 night, but it's stopped again. Works for around 5 minutes then stops charging. Phone is only 8 months old, so tempted to send it back for a replacement. But was going to attempt a hard reset - but want to make sure the thing is fully backed up first. Same with sending it back - need it backed up.

    Any ideas??
    05-30-2015 04:52 AM
  2. jay6600's Avatar
    I never use backup restore in windows phones , only things i like is the contacts gets saved synced across. everything else i do manually from local pc from a fresh.
    Sure its a pain with lots apps and many gbs media's
    .
    In my symbian phones i do use the backup to card feature, however ill only perform a backup if the device is running perfectly, im certain in symbian that if youve a problem and do a backup then the problems get backed up also and upon reset/restore your problems get restored :-(
    05-30-2015 05:12 AM
  3. mary beth hale's Avatar
    My back-up will stop at 96% if I have text message back-up checked. If I uncheck text message back-up, it works fine. Worth a try. Don't know the answer to your charging issue. Sounds like a hardware problem.
    05-30-2015 05:23 AM
  4. raycpl's Avatar
    I used to have that failure. Then I read somewhere in the forum, to delete the old back up first. Then it worked...
    mary beth hale likes this.
    05-30-2015 05:42 AM
  5. nesetceri's Avatar
    so where does it save the back up ? Cloud ? so how and where I retrieve the things I backed up ?
    05-30-2015 03:35 PM
  6. mary beth hale's Avatar
    so where does it save the back up ? Cloud ? so how and where I retrieve the things I backed up ?
    Saves backup to your Microsoft account. When you hard reset and sign back in, it will ask if you want to "restore from backup" or start fresh.
    raycpl likes this.
    05-31-2015 07:03 AM

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