1. Windows Central Question's Avatar
    I am then unable to activate the screen to close the call, only by pressing the on/off button over several seconds, which I think is strange.

    Could you please assist or guide me in recovering this issue, if it is not a manufacture defect?

    Thank you in advance.
    01-20-2016 07:38 AM
  2. charlatan1978's Avatar
    Hi, there are lots of posts on this forum regarding this particular issue.
    It's caused by the proximity sensor.
    If you have had the phone under a year, I would take it into a Nokia Service Centre.
    01-20-2016 07:45 AM
  3. poddie's Avatar
    Be sure you didn't recently install a case or screen protector that is interfering with the proximity sensor. Much more likely than the sensor itself being bad.
    01-20-2016 07:48 AM
  4. Chomiq's Avatar
    It's not the sensor being bad it's the screen lifting and causing the proximity sensor to trigger and think that you have your phone next to your ear.
    01-22-2016 02:38 AM

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