1020 AT&T Pre-Order, got it with Sim Card error

[ehuna]

I just got my AT&T pre-order 1020 - but there's a SIM card error.
I currently have a un-locked 920 with a working SIM, the upgrade to the 1020 is on a 2-year contract.

What's the best way to get the 1020 to work?

Should I just swap the SIM as described here: http://forums.windowscentral.com/nokia-lumia-1020/233854-can-i-swap-sim-card-920-1020-a.html
Since I only have one active line, do I need to call AT&T for a IEMI# update?

Or should I call or go to an AT&T store so they can fix the 1020 SIM?

 

[rdubmu]

Did a new sim come with the device? If it didn't and you are getting this error, I would call customer service, and if they are no help, go to your nearest At&t store.

 

[jbyron]

Helped my mom with her pre-order upgrade 1020. I went here to activate the phone and new sim card:
https://www.wireless.att.com/activations/

Is this what you needed?

 

[lstrike]

I just removed the sim from my other device and popped it in the 1020. Any reason not to use the previous sim? Came in my case with the HTC One.

 

[ehuna]

Yes, I have a new sim with the 1020 and https://www.wireless.att.com/activations/ worked - thanks!

Note: I did have to use the pin/SIM extractor in the box to pop out the SIM and reverse it - it was backwards with the little hole on the left, not completely in.

 

[jbyron]

Yes, I have a new sim with the 1020 and https://www.wireless.att.com/activations/ worked - thanks!

Note: I did have to use the pin/SIM extractor in the box to pop out the SIM and reverse it - it was backwards with the little hole on the left, not completely in.

Ours came that way too!

 

[yaguchi]

would that link work for buying the phone outside of contract and putting my old sim card in the new phone? I had a iPhone 5 so I have in one of those sim card adapter. I got the Sim Card error a couple times but it would go back to showing AT&T again. I was just wondering if this is an issue with the phone or sim card.