Good to know. I did choose "Unlocked" as the carrier. I didn't see an option for "Is Under Warranty", though I should have specified that I have the proof of purchase in retrospect. I'll see if I can update the ticket w/ that information. :-/ I put in as much detail as I could on the form and specified that I did not want the T-Mobile ROM as well as saying that I'd be happy to do this myself, but there's no working firmware for us to use.
Edit: contacted Alcatel support - apparently there's no way for them to tweak an RMA to indicate that I do have a PoP. They tried to assure me that they're working on providing a firmware for us to use, but I'm not really sure the support reps answering the phones understand the actual issue. The rep was quite friendly and my main reason to call was to ask about the PoP details. He said that was more to speed up verifying the warranty status than anything else so I should be good there. He seemed pretty confident that they'd be able to flash the appropriate ROM. I'm hopeful, but we'll see what happens. The good news is that I should get the phone back within a week if there are no issues and no backlog in front of me.