- Nov 10, 2012
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My daughter recently updated her 640 to W10, both updates. She generally likes it, although she did lose some contacts. The issue is the Store and the Camera app are crashing constantly. We did not do a hard reset and would rather not, but if we were to do a hard reset, what is the procedure? I don't mean the buttons to push, but everything you should do before and after to backup and restore your data.