At&t why u so evil?

[ShinraCorp]

Alright so I bought a used AT&T 1520 on Ebay and ordered an activation code to unlock it (I checked the IMEI to make sure it wasn't blacklisted, it wasn't blacklisted.)

Today however I received a response saying AT&T is refusing to give out the activation code because something about a policy... I'll quote what they wrote to the company in which I ordered the code from.

Hello,

Thanks for your order.

Your IMEI was processed; however, AT&T has blocked our request to unlock it. AT&T has stringent policies where in certain situations they will not allow us to unlock an IMEI.

We will refund you via Paypal, it will take 1-2 days to show up on your statement.

Polices are always changing, so please check back with us in a months time. At this time, there is no premium option to unlock your phone.

Why wouldn't they allow me to unlock a phone? Wasn't there some law in the States that prevents this sort of thing? So now I got a 1520 that serves me as a media device only instead of an actual phone.... This sucks....

Anyone can shed some light into this, I'm all ears.

 

[Silviu Bogusevschi]

Not sure how it works in US, but in Ireland in order to get an NAC you have to meet few conditions, one of which is to spend a minimum amount of money on this carrier, so you probably got rejected for this reason.

AT&T will unlock an AT&T Mobile Device under the following circumstances:
The person requesting the unlock must be one of the following:
a current AT&T customer
a former AT&T customer who can provide the phone number or account number for the account
The AT&T Mobile Device was designed for use on AT&T's network
The AT&T Mobile Device has been paid for in full.
The AT&T Mobile Device has not been reported lost or stolen.

https://forums.windowscentral.com/e...viceunlock%2Fclient%2Fen_US%2F&token=YtISOOTr

 

[ShinraCorp]

I guess, I'm just to used to buying Canadian variants of phones and since they can't block anyone from unlocking the device, I got used to it. But since there's no such thing as a Canadian variant of the 1520 I had to import it.

 

[ashram]

AT&T is VERY annoying when it comes to unlocking.... could be anything from the phone's original owner is on a contract to aliens hacking the system from mars preventing you from getting the code...

I have had unlock requests denied due to using up 5 within a 12 month period.... when I only used 2.

 

[ShinraCorp]

Well yesterday night I received another reply from the folks who were supposed to unlock my device, and it's confusing...

Nokia is delayed. Up to 3 days. If we don't find out this week I will refund you.

Sent from my iPhone

This is pretty weird since earlier they said AT&T doesn't want to give out the code, while Nokia takes more time to process.... If I see a refund on my Paypal account this week it's probably because I didn't get it

 

[metalchick719]

AT&T is probably the worst of the major wireless companies, and this is only one example to support that. Instead of dealing with that B.S., if it were me, I would sell the phone back on eBay and never buy anything AT&T branded again (I say this as someone who owns an AT&T HTC One M7; also bought on eBay, but at the time I got it, I'd been hoping it was a T-Mobile version).Utterly disgusting that you would have to go through this when you attempted to use a 3rd party unlocking company to get your phone unlocked.

 

[ShinraCorp]

Yeah I learned my lesson here to never touch any AT&T variant of any phone. I'll see if the one who sold me the 1520 can help me with their silly little Device Unlock form at AT&T since it requires the account number of it. Also I can't really sell it back since I bought it with a broken front glass screen, apparently it's a challenge to replace it, so I say CHALLENGE ACCEPTED lol. I'll probably record my front screen repair to help others that have cracked glass as well.

 

[ShinraCorp]

Alright I wanted to update this situation for anyone who's interested but apparently the owner of the phone before me wasn't in good standing with AT&T, he has unpaid bills with them plus the early termination fee apparently (the previous owner's mother is the one who's contacting me since he's in military school.) So AT&T won't unlock it until they fix their fees, or I wait a few weeks before the activation code is available to unlock.... Such a bad situation to be in :/

EDIT:

So I called AT&T myself and this is what they said.

According to them I somehow should contact Nokia to unlock the device which I believe it's a complete bull. But what the heck, so I called Nokia Support, and well I was right. Nokia said that only the provider can unlock the devices and they knew that they're the only ones who can.

So basically I've been lied too by AT&T. HUZZA, good thing I don't live in the States for this kind of BS....

 

[fdalbor]

Been denied three times to unlocky 820. Was with them 8 years and phone was bought from them. Finally quit and went to consumer cellular who can use ATT phones. Still will not unlock it, but it does not matter now.

 

[ShinraCorp]

Yeah I think after I fix the front glass screen (because I am a self-proclaimed professional repairmen ) I'll sell it off, it's not worth the hassle to deal with a foreign company that just refuses to give out a straight answer.... It's sad because I do love the 1520, hopefully there will be something like it with W10 coming out in 2015.