band keeps loosening up

cypher7810

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Dec 9, 2014
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I just got my band today. I am used to my g5aear fit and learning all of the features. When ever I get the band on and adjusted it it slides out to very loose where the heart rate monitor won't make contact to my skin. The strap slides all around and doesn't seam to lock. Anyone else have this issue or a fix?
 

bksalt

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Nov 27, 2014
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Mine stays locked in place, You might want to take it to a Microsoft Store and swap it in than you don't have to wait
 

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