[Band] USB Device Not Recognized

[michalmiksatko]

I always had this problem after a while of using the band. Problem is that charging / communication port oxides and than makes a poor contact. You can try to wipe it with a dry cloth. Q-tip, or pencil eraser. One of the methods should work at least according to Microsoft.. After a while even any of those methods did not work for me so what I tried was I put a piece of electrical tape on connector and rubbed on . Left it on for few hours and it worked like a charm after I removed it .
I went through 3 replacements of my band for all kind of reasons and my last one start getting blister like corrosion on charging port . MS offered me a refund this time. I just cannot keep replacing the device even if I love it so much . It is just not reliable in a long run.

 

[bozza72]

Mine wouldn't connect from brand new

 

[michalmiksatko]

I had this with my last band so when it broke they sent me a new one and guess what......yep it wont connect, it charges and syncs to my phone but the pc sync will just not work.
so im guessing its a driver issue can anyone identifi what dll sync installs so i can delete them and try again ??
cheers

You need Microsoft band sync app

 

[bozza72]

You need Microsoft band sync app

and how would i know it didnt connect if i didnt already have this app telling me it wont sync ???

 

[michalmiksatko]

and how would i know it didnt connect if i didnt already have this app telling me it wont sync ???

Try it with different computer. All you need is the desktop connecting app. That is all I ever needed to install on Win7, Win 8.1 and Win 10.
If are you still having problems contact Microsoft customer support.

 

[bozza72]

Ive done that tried on 3 other PCs and still wont connect & i dont have Microsoft customer support in New Zealand

 

[tbsteph]

Well, I've had this exact issue with two bands on computers running 7,8,8.1,and 10. On all get an error message about USB device not recognized. FWIW, my wife's Band 2 connects perfectly overtime. Pretty obvious it's a driver issue that MSFT has no intent to fix. (This goes back for over a year.)

 

[bozza72]

i wonder if someone could do a clean install of this app and tell us what driver to delete so we can start again

 

[michalmiksatko]

Ive done that tried on 3 other PCs and still wont connect & i dont have Microsoft customer support in New Zealand

Try different cable.

 

[bozza72]

yep did that as well & like i said ive been sent a replacment band a and cable so its a windows 10 driver issue not band cable one