• Welcome to the all-new Windows Central Forums! - We're still moving some things around, so you may see a few quirks here and there, but we're working on getting things fully completed as soon as possible. For now, take a look around, and if you run into any major issues, please let us know in this thread!

Black Screen Problem (not during calls)

Jp Obusan

New member
Feb 9, 2013
4
0
0
My lumia 920's screen won't turn on. I dont know how it happened but when I tried to use my phone last night, my phone just showed a black screen but the keys would still light up whenever i pressed the power button. I tried taking a screenshot and it made the screenshot sound but the screen was still black. I tried to soft reset and hard reset it but its still shows the black screen. Can anyone please help me solve this problem?
 

tipu2185

New member
Oct 30, 2012
127
0
0
I am not sure but from my experience it can happen if you have screen protector on your lumia 920 and it is covering your light sensor area as well.
 

AndreStudart

New member
Apr 29, 2013
310
0
0
if you hard reseted it and still got this problem, guess you'll have to take to the nokia care assistance..