Black update - Lumia 925 Glance peek not working

[Iacopo Pace]

So is everyone having problems or are my 925 (and my wifes 1020) the only ones working ok? Surely not.

Try locking you phone in a dark room, after updating your lumia to black, then hover your hand over the sensor. Does it really work?

 

[HyperionR]

I have the same problem.
In dark rooms it never works properly.

 

[Kyanet Subba]

it doesnot works in brght condition too

 

[Donatas Inciura]

Only In day light Glance peek works properly.

Sent from my Nexus 7 using WPCentral Forums mobile app

 

[rbrtjr]

It is about Glance Background Beta.
First, disable and remove all images, then uninstall Glance Background Beta.

 

[Kyanet Subba]

no its not

 

[Will6371]

Try locking you phone in a dark room, after updating your lumia to black, then hover your hand over the sensor. Does it really work?

Yes it REALLY works, on both phones.

 

[Kyanet Subba]

It is about Glance Background Beta.
First, disable and remove all images, then uninstall Glance Background Beta.

NO its not, i never had glance background and i never had problem with glance peek before black

 

[Romulo_Ferreira]

I updated my Lumia 925 to Lumia Black yesterday and I guess it's working properly. I didn't use Glance peek before, so I can't say if there is a difference, but in dark and light rooms it has worked as it should. My device is a Brazilian unlocked Lumia 925.

 

[AndyCalling]

Works fine on the 820 with custom background. Must be a 925 thing?

 

[Donatas Inciura]

Works fine 820 after Black update, but not 925.. No Glance peek in the dark.

 

[Iacopo Pace]

I started using the Interval mode: it turns off the screen the same way as peek does, when there is no light, but waving over the sensor works every time for me! It just stays on a little longer when the cell is in full light, but I think it's worth giving it a try!

 

[Donatas Inciura]

With Interval mode Glance works fine. Thanks

Sent from my Nexus 7 using WPCentral Forums mobile app

 

[rbrtjr]

Yes, it is NOT about Glance Background indeed and the wierdest thing is that Glance actually stays active. Tapping twice in the "black" screen the lock screen is displayed, proving that glance is actually running.
I guess this update shoud be called "LUMIA BLACK SCREEN UPDATE" hehe.

 

[Malcome Larcens]

Hi all, here is an update on my earlier posting, thanks to a member of this forum I found the solution to the problem.
The SIM card and phone are both fine except that after Black update the phone doesn't read 3G SIM cards anymore, that's why it still worked on my 808 Pureview.
I went to a local DOCOMO shop to test it and it worked after that I called my carrier b-mobille (a division of DOCOMO) and had my SIM card converted to 4G
So if anyone has this problem here is the solution.

Malcome

 

[Kyanet Subba]

has anyone got the problem fixed??

 

[tk17alex09]

I have a few 925s on hand to test. The conclusion is:
As many have mentioned, the lighting condition is critical. However, it does not have to be in the dark. It sometimes works in the dark but I find that it works worst in contrasting lights i.e. bright on one side and dark on the other side.
Nonetheless, after certain period it starts to work again all of a sudden so it has something to do with the software programming and hardware actually.
I hope that Nokia can get this sorted!

 

[tk17alex09]

I created a situation that it will definitely not work...
Here's a simple diagram.
(Black curtain over window) (Bright light source)
(Black curtain over window)
(Black curtain over window) (Phone)

The test was conducted in a room with -parallel walls on both sides. And this somehow made the phone thinks that there's something very close to it and hence does not sense movement/waving.
After removing the phone from that position for about 10 secs, it showed the glance screen again and everything worked fine again.
Total bright and dark conditions in my test did not have this effect.

 

[Will6371]

I created a situation that it will definitely not work...
Here's a simple diagram.
(Black curtain over window) (Bright light source)
(Black curtain over window)
(Black curtain over window) (Phone)

The test was conducted in a room with -parallel walls on both sides. And this somehow made the phone thinks that there's something very close to it and hence does not sense movement/waving.
After removing the phone from that position for about 10 secs, it showed the glance screen again and everything worked fine again.
Total bright and dark conditions in my test did not have this effect.

Can you explain it a little better please. It could be that we are just stupid but myself and five friends have just read your post and we are all a little lost as to what you mean.

 

[tk17alex09]

For some reasons my diagram wasn't displayed properly.
In short, the light sensor and proximity sensor do not work well in contrasting light situation i.e. dark on one side and bright on the other side. Under certain situations based on lighting condition, the phone will think that you are actually covering the proximity sensor and hence does not have any response to your motion, as the phone thinks the proximity sensor is covered.