Bluetooth Arc Mouse: scrolling cuts out, have to turn mouse off/on to get it to work...

[Oliverspin]

Does anyone know how I can fix the mouse. It randomly stops being able to scroll. Very frustrating. Replacing the battery did not help.

 

[anon(7901790)]

Try un-pairing, the re-pairing and see what happens.

 

[Oliverspin]

Try un-pairing, the re-pairing and see what happens.

I've done that countless times, it works for a while then....

 

[JamesPTao]

Does anyone know how I can fix the mouse. It randomly stops being able to scroll. Very frustrating. Replacing the battery did not help.

I recommend uninstalling the driver then reinstalling it. Sometimes the driver can get corrupted. Hope that fixes your issue.

 

[Oliverspin]

I recommend uninstalling the driver then reinstalling it. Sometimes the driver can get corrupted. Hope that fixes your issue.

Thanks, I'll try that.

 

[stephen_az]

Does anyone know how I can fix the mouse. It randomly stops being able to scroll. Very frustrating. Replacing the battery did not help.

Sadly it is a known problem. The ones I used with both a SP2 and SP3 were prone to it and nothing resolved the issue. In fact, I have had versions of the problem with all Microsoft Bluetooth mouse models have tried with SP, SP2, and SP3. You will also find it as the most common complaint - well reviewed product but if people have problem this is usually first on the list. Seems an annoying irony that I have consistently had better luck with Logitech products over those made by Microsoft when paired with Microsoft's premium SP line. Since it does not affect all of the devices, I would suggest either exchanging or replacing ender warranty. You can keep trying various fixes but I expect you will find, like me it just keeps cropping up....

 

[RaymondDijkstra]

Connected to an 2.4Ghz Wifi network? That can interfere, bluetooth and Wifi both on the 2.4 Ghz band. The problem is solved when I switch to a 5Ghz network or use a cabled connection.

 

[enthuz]

Connected to an 2.4Ghz Wifi network? That can interfere, bluetooth and Wifi both on the 2.4 Ghz band. The problem is solved when I switch to a 5Ghz network or use a cabled connection.

May be some truth to this. I have yet to see this issue when connected to 5 GHz networks. Not so much luck on 2.4 GHz ones.