Camera error on Lumia 830. Please give me some advice.
My brother sent me a Lumia 830 (Special/Gold Edition) AT&T Unlocked. I'm on the release preview ring currently on 10586.420.
I was on a festival last night and took some selfies with my mom. When I changed from front camera to rear camera it suddenly showed "Something went wrong". Error code 0xA00F4271(0XC00D3704). I only used this phone for 3 weeks.
I tried soft reset, hard reset, changed camera permission, uninstall and installed camera apps. Used camera 360, pro shot and many more still I am unable to use my back camera. Although front camera works.
When I try to turn on the flashlight, the phone completely freezes. I can't lock the screen, close any apps, nothing happens. Only way to make it work is by removing the battery.
I was thinking about rolling back to 8.1 but going through other people's thread, I found that rolling back to 8.1 gave no solution to this problem. Still people are having this problem on 8.1 too.
Now what should I do? Should I roll back to 8.1 or move forward to redstone build and look for bug fix? Can anyone tell me how to get into Redstone build?
I am from Bangladesh and I don't have any warranty. I am not interested in changing the camera module with money. Although many suggested that changing the camera module fixed their error for a few days and again it came back. So is it software issue or hardware issue? Many said it may be the faulty batch. But Special/Gold edition released like 7-8 month after the normal edition. So it is very unlikely that I received the faulty batched phone.
Please help me here. Thanks in advance.
My brother sent me a Lumia 830 (Special/Gold Edition) AT&T Unlocked. I'm on the release preview ring currently on 10586.420.
I was on a festival last night and took some selfies with my mom. When I changed from front camera to rear camera it suddenly showed "Something went wrong". Error code 0xA00F4271(0XC00D3704). I only used this phone for 3 weeks.
I tried soft reset, hard reset, changed camera permission, uninstall and installed camera apps. Used camera 360, pro shot and many more still I am unable to use my back camera. Although front camera works.
When I try to turn on the flashlight, the phone completely freezes. I can't lock the screen, close any apps, nothing happens. Only way to make it work is by removing the battery.
I was thinking about rolling back to 8.1 but going through other people's thread, I found that rolling back to 8.1 gave no solution to this problem. Still people are having this problem on 8.1 too.
Now what should I do? Should I roll back to 8.1 or move forward to redstone build and look for bug fix? Can anyone tell me how to get into Redstone build?
I am from Bangladesh and I don't have any warranty. I am not interested in changing the camera module with money. Although many suggested that changing the camera module fixed their error for a few days and again it came back. So is it software issue or hardware issue? Many said it may be the faulty batch. But Special/Gold edition released like 7-8 month after the normal edition. So it is very unlikely that I received the faulty batched phone.
Please help me here. Thanks in advance.