Camera not working anymore

hasanajouz

New member
Apr 14, 2014
17
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I bought SP4(i5/8GB) two days ago.
the camera was working fine.
I wanted windows Hello to work so i downloaded the last firmware before and installed it directly from this microsoft link before starting the updates:
https://forums.windowscentral.com/e...ad%2Fdetails.aspx%3Fid%3D49498&token=qqXzGsmO
after this update is finished the windows hello option appeared but the camera never worked.
always says: something wrong happened.

I tried to reset the surface to factory reset but same issue because it is firmware issue not windows 10 issue.

Anybody knows how can i make it work again.
Thanks.
 
If you registered your device by serial number on Microsoft site this would provide you the release version of your system as a file you can download for min 2 years, you could also go there now and do it! Just a thought
 

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