Can I please get some help with a L920 Hard reset issue?

[Windows Central Question]

L920 Hard reset issues

My phone isn't switching on and isn't charging either (the charging symbol comes and disappears instantly when I connect the charger). I'm trying to do hard reset with Key combinations, but when I do the first step - Press and hold the Volume down and connect the charger - there is no exclamation mark, so I cant proceed with the rest of the steps. Please can someone help?

 

[Teo Bartulovic]

Re: L920 Hard reset issues

Try to fix it with Windows Device Recovery Tool....

 

[PrasannaENGG]

Re: L920 Hard reset issues

Yeah ... You could just Reflash your OS with the Windows Device Recovery Tool .. But if your phone isn't charging at all that could be very risky as the phone will tend to turn off on this process... So I'd rather recommend to visit the Nokia / Microsoft Care Centre as it could be a problem with the Charging Slot ....