This is weird but what happens when I try to buy a song in the XBox Music Store (on my Windows Phone) I get a message: "We don't have a credit card on file for your your account". Hmm. I could have sworn I did. As I can buy apps. And I know I have bought music here before. I am running the Developer Preview of WP8.1 on a Lumia 928.
So I try to add it. I click on the link to add a credit card and it takes me to buy.live.com/blahblahblah. I fill out this form and get the following message: "We cannot add this payment method because it already exists in your account. Please try with another one".
I opened a chat support ticket with XBox support and while polite, the tech was not able to understand why I am getting this message. I then tried:
Removing this credit card, logging out and readding it. Same result.
Removing this credit card and adding it through the XBox Music store. I was able to add it. But XBox Music store does not see it, so I get the same message "We don't have a credit card ..."
I AM able to buy music with the XBox Music app on my PC. After purchase, the music appears on my phone.
The confusing thing here is that there are two (apparently) separate areas for payment options:
1.XBox Music Store: account.xbox.com
2.My Microsoft account: account.live.com
The information in these two does not seem to be the same.
One thing I did not mention is that I also have an iPhone and an Android phone. And buying music is much simpler with both of these.
I would appreciate any insight anyone can offer. I really think this should be easier.
So I try to add it. I click on the link to add a credit card and it takes me to buy.live.com/blahblahblah. I fill out this form and get the following message: "We cannot add this payment method because it already exists in your account. Please try with another one".
I opened a chat support ticket with XBox support and while polite, the tech was not able to understand why I am getting this message. I then tried:
Removing this credit card, logging out and readding it. Same result.
Removing this credit card and adding it through the XBox Music store. I was able to add it. But XBox Music store does not see it, so I get the same message "We don't have a credit card ..."
I AM able to buy music with the XBox Music app on my PC. After purchase, the music appears on my phone.
The confusing thing here is that there are two (apparently) separate areas for payment options:
1.XBox Music Store: account.xbox.com
2.My Microsoft account: account.live.com
The information in these two does not seem to be the same.
One thing I did not mention is that I also have an iPhone and an Android phone. And buying music is much simpler with both of these.
I would appreciate any insight anyone can offer. I really think this should be easier.