Can't access web dashboard

[astondg]

When the Microsoft Health web Dashboard was announced I logged in and checked out out, all was fine, but I've tried again 6 or 7 times in the last week and I can't get in.

I click the link, log in and I'm redirected back to the main Band promo page, not the dashboard. Specifically I try to go here: https://dashboard.microsofthealth.com/ and get redirected here: https://forums.windowscentral.com/e...soft-band%2Fen-us%3Fnoband%3D1&token=urF6b_tI

I'm in Australia but I do use a DNS reverse proxy to appear as though I'm in the US for some services. I've tried with this on and off. I also contacted Microsoft support and they said they couldn't see why it wouldn't work world wide. I imagine that US residents on holiday in Australia would still want access to the web dashboard for example.

The Band & Health app on my phone still work fine.

Is anyone else having trouble?

 

[bksalt]

try putting in a new password, If it says your name or email is not recognized than you been putting in the wrong information. If it lets you change your password than you been putting in the wrong password and have been redirected

 

[astondg]

try putting in a new password, If it says your name or email is not recognized than you been putting in the wrong information. If it lets you change your password than you been putting in the wrong password and have been redirected

Thanks. It's my Microsoft account and I can log in fine to other Microsoft services. I'm pretty sure the password is accepted because after entering that I go to the authenticator code screen because I have two factor authentication enabled. Usually an incorrect password stops me right on the login page with an error message.

I'll keep this as a backup option though if there are no other ideas. I'm just hesitant to change the password for my Microsoft account for fear of what will stop working.

 

[Ludwig Schulze]

Try to install the Microsoft Band Desktop Sync App ! :wink:

 

[astondg]

Try to install the Microsoft Band Desktop Sync App ! :wink:

That did it. Thanks!

A bit crazy. I've never had the desktop app installed but I have logged in to the dashboard once before to check it out and then couldn't get in again for the last 2 weeks. I installed the desktop app this morning and the dashboard opened with no problem.

 

[FredBloggs007]

I have exactly the same problem, so you are not alone. I'm in the UK...

 

[marratj]

Yup, same here after two days with my Band. After installing and logging into the Desktop sync app, it works perfectly.

A user in Microsoft's own discussion board said he had contact with the Band dev team and this has something to do with the first setup (registration of the account with MS Health) did not go through properly, so the dashboard would still think your account is not linked to Health yet.

But no idea why it worked the first two days without problems and then suddenly no longer without 'reregistering'

 

[FredBloggs007]

Desktop app installation worked for me - thanks

 

[OberstDanjeje]

I had the same issue, I installed the desktop app month a go but just used one time, anyway few days ago the dashboard started working again.
Here in Italy

 

[Tonio78]

Hello,

Anybody else facing this problem?

I got my band two weeks ago and could get the dashboard for a couple of days but then it stopped working, it redirects me to the main page as described in the beginning of this post.
I un-installed/re-installed the desktop version but no luck. It must have something to do with the account as, at startup, I have to fill in my profile of the desktop version every time before it syncs my band...

Any suggestions...

Thanks,

Ton

 

[gyhor]

I have the same problem. Are you using a non-English phone?

 

[gyhor]

I explained the support the problem and they promised to call me back

 

[Tonio78]

Yep, I use a 930 in French and also "pimped" the band to French...

par Tapatalk sur mon fabuleux Lumia 930

 

[gyhor]

Warning! Don't unregister your band.

Now my phone cannot find my band and the registration doesn't finish.
At the last step I get network error and the band writes 'almost there' and nothing more

 

[rvillanu77]

I'm having this issue. Any solution?

 

[gyhor]

No solution yet.
I created a new account and that with that everything is working

 

[rvillanu77]

I need to work with my main account. Creating another one is not a solution for me...

 

[rvillanu77]

Has anyone reported this issue to Microsoft?

 

[Tonio78]

I spoke to the UK assistance. They know the issue caused by non US email accounts. It's not everyone, just sporadically this problem occurs. He didn't have a solution but asked my email address and gave me a ticket (number). No news since nor access to my dashboard...
par Tapatalk sur mon fabuleux Lumia 930

 

[FredBloggs007]

Installing the desktop app and connecting the Band fixed it for me. I have a Band I bought in the US last year but using in the UK now