njnbat
New member
tried. for a moment i thought it will work as i could see "Connecting to see who's online" after changing battery option . However end result is still same . "Can't connect to chat"
My fix:
I uninstall Facebook beta, then it worked. Installed Facebook beta again, and it still works now
Ok, someone in this page mentioned about Microsoft account aliases. That reminded me, a couple of months ago, I created a new alias for my Microsoft account and made it primary. This would mean that the Microsoft account alias being used for my Nokia Lumia 920 is no longer primary. Long story short, after making it primary again, the Messaging hub finally works again. So, here are the few steps that I just did:
I do not have data plan, so I have always had my cellular data connection set to off. I have been using WiFi only.
- Removed Facebook account from my phone.
- Went to outlook.com to switch the primary alias of my Microsoft account. Make sure the alias being used in your phone is set as your primary.
- Waited for an email confirmation about the alias switch.
- Re-added my Facebook account into my phone again. But when it came to the page that asked to connect facebook chat to the messaging hub, I chose "not now".
- Opened Messaging hub. At this time, I realized that I had forgotten to set the chat status to offline and I noticed that the same "can't connect to chat" was still there. So, I simply set the chat status to "offline", and then back of "available". And then, VOILA! It connected!
- Lastly, I went to Settings and turned on "Use Facebook Chat". Facebook chat was successfully connected, and now I am able to see all my online Messenger and Facebook friends.
Throughout all these steps, I did not have Skype installed on my phone. I am going to try to install to see if it will cause what will happen, as many have said Skype app is what causes the chat connection error. I will also see how many this connection will last, and I will update you again.
Try the following steps as it is mentioned below. Make sure the battery saver option is off before you try this.
1) Turn of Facebook Chat.
2) Set Chat status to Offline.
3) Go to Battery Saver option in settings.
4) Turn on Battery saver.
5) Go to Advanced Settings inside Battery Saver.
6) Tap on each of the three options there from bottom to top one after another.
7) Come back and turn off the Battery Saver.
8) Go back to messaging and turn on Facebook Chat.
9) Now set chat status to available. It should get connected.
Try these steps as it is mentioned. If still it fails, you can add a step between step 2 and step 3. This new step is nothing but switching your device off and then on. It should definitely work
Guys,
1.Primary alias changes not helping me.
2.Uninstalling skype worked once for me but then its not solving the issue any more.
3.Battery saver toggle checks not serving the purpose.
4. Windows phone support can't help.
5. Soft Reset Not resolving.
6. Data sense disable also not solving the issue.
Am i left with anyother option . pls don't suggest hard reset.
ok so finally , another solution..this one worked for me now..It worked for me.
Try the following steps as it is mentioned below. Make sure the battery saver option is off before you try this.
1) Turn of Facebook Chat.
2) Set Chat status to Offline.
3) Go to Battery Saver option in settings.
4) Turn on Battery saver.
5) Go to Advanced Settings inside Battery Saver.
6) Tap on each of the three options there from bottom to top one after another.
7) Come back and turn off the Battery Saver.
8) Go back to messaging and turn on Facebook Chat.
9) Now set chat status to available. It should get connected.
Try these steps as it is mentioned. If still it fails, you can add a step between step 2 and step 3. This new step is nothing but switching your device off and then on. It should definitely work
I've removed another app that uses push notifications (not Skype nor Facebook), and it has started working again. I'm beginning to see a pattern...