Dissapointment with Lumia 920 after switching from iPhone with EE

[Huime]

felt bad for you.
but 920 is just a blast for me
hope your babe come back soon

 

[Andrew Milne]

Bit of an update.

Banged my head up against a brick wall to try and sort something with EE. Essentially, if you are not satisfied with the level of service you are getting from them you can ask for a "deadlock letter" which can then be passed on to a telecoms dispute resolution scheme and they will take a look at the case and can force a network provider to do something. Once I asked for this letter I instantly got a response that on this occasion they will swap my phone out for me and once I do get my phone I may be entitled to some form of compensation (amount depends on how long I have been without my phone). Seems like you really have to get serious and push them to get anywhere like ljkelley said.

On top of that, I wasn't aware at the time but I have been in touch with Nokia and they have informed me that in the UK they have various Nokia Care Points in the UK. You can see where here Support - Nokia Care service point - Nokia - UK. I wish I had known about that because that may be a lot quicker than going to the network provider to sort it out. No idea why EE couldn't inform me that Nokia had these Care Points. So frustrating.

I still feel its completely wrong that if you buy a phone from a shop and within 17 days its faulty, you can't take it back to that shop and have the problem sorted immediately, or as smoothly as possible. I will be logging a complaint with Ofcom (the regulator in the UK) so they are aware of the struggles I've had. But I am pleased I'm finally getting somewhere. I hope no one else has to go through the problems I have.

At the end of the day I just want my Lumia back asap

 

[brmiller1976]

I hope Nokia gets you sorted. And sorry you have to deal with EE's "computer says no" so-called "service."

 

[peterg21]

Folks, don't mistreat the OP. He is voicing a valid complaint with the Lumia 920: support. I just talked to a friend who switched to the Lumia 920 in Canada after buying the last 4 iPhones. His call quality is problematic, sounds like it might be a dud, and he is disappointed that he will have to mail the phone away instead of walking into the Apple store as he used to be able to do. Support is not the only factor in buying a phone, but it is a factor and for many people a serious one.

This is my greatest concern with buying this phone. I dislike the fact that the iphone 5 is an evolutionary "upgrade", I hate the fact that it seems cosmetically very fragile, I am bored with iOS, but I feel I will end up with an iphone 5.

 

[Daniel Ratcliffe]

I think instead of nokia opening shops there should be more of a presence with Windows/Microsoft shops. I know there is a few, but here in the uk you would think a presence in London, Birmingham, Manchester, Glasgow and Edinburgh would be a good start.

No Leeds? WTF? Leeds is a pretty huge freaking city too! I would definitely add Leeds to your list, perhaps Bristol too.

 

[theta orionis]

I hope you get things sorted out as well. I've been fortunate to have nary a hitch nor glitch with my 920 and I applaud your patience.