Someone HELP! I have a Nokia Lumia 920 for ATT in the US. It is not unlocked. 
I downloaded rm-820 and rm-821. I extracted both folders to the "products" folder. 
I am using windows 7 so it is located in programs (x86) > Common files > Nokia >Data package > Products.
I open Nokia Care Suite, product support tool for store 5, care suite external to sign in, i click file then check work offline, i click file, open product and type in rm-820. 
I click programming then recovery. 
I click update list and NOTHING shows up. 
Alternativley, I go online and download using product code. 
I download and get to the instruction screen to hold down power and volume down. 
I plug in my phone to the usb. I power off and hold power and volume down. The phone vibrates and starts up which it would do anyway because the phone is plugged. 
I press retry. 
The Nokia logo on my phone goes to the top of my screen on phone slightly bigger rather then the usual middle of screen. 
Then I get an error that I attached. 
I DONT GET IT!