EE in hot water over 'priority answer' customer service

[Windows Central]

UK carrier EE is being criticized for its new customer service system that allows some customers to pay to jump to the front of the call line. If you agree to a 50p fee, you will be able to speak to the next available representative rather than wait in line like everyone else. The move has sparked outrage, with many customers taking to social media, lambasting the carrier. EE still promises take calls as rapidly as possible:

Full story from the WPCentral blog...

 

[dKp1977]

Good way to make money, lol. Even though it's without a question a quite dubious thing to do, they're at least honest. Over here in Germany larger companies offering phone support make use of sort of a blacklist system. If you're known for being rather rude, you're waiting in line far longer than those who are kind and calm.