Error: "Steps tracking turned off" in MSN Health and Fitness on 1520 (RM-938)

[Captain_Eric]

For some time now (after Denim?), MSN Health and Fitness app no longer tracks my steps. (Very very infrequently, it works, for no reason that I can isolate).

I see on the Microsoft help that others have the same problem. So, I'm not the only one.

It was a nice feature. Would like to have it back.

I hope someone here knows how to fix it.

Frustrating.

 

[winboy]

I had the same exact problem with my 1520. I hard reset it and its been working without any problem ever since.

 

[MDK22]

I had the same exact problem with my 1520. I hard reset it and its been working without any problem ever since.

Rather drastic, I'd first uninstall & reinstall the app ... make sure you have Motion data under SETTINGS.
If not there, go to STORE >> Check For Updates ... or use SysAppPusher (I think that's still in the store)

 

[winboy]

I did everything before I resorted to hard reset which finally solved the problem.

 

[Captain_Eric]

Well, I uninstalled Waze. It appears to be working now.

Too bad it's Waze. Google stopped supporting it for Windows Phone. The chances of Google fixing it to help Microsoft are slim.

 

[Captain_Eric]

Back to not working, even without Waze. Terrible experience. I hope they fix it.

 

[Captain_Eric]

You were right boys! A hard reset fixed it.

Now if it would not count step as when I'm obviously in a car!!!