Excess Play in Volume Rocker

[luv2skipow]

I just noticed that the volume rocker has quite a bit of excess play.
Anyone else?
Even makes a audible noise when the tablet is shaken and seems bothersome when handling the tablet.

 

[Laura Knotek]

If I were experiencing that issue on a brand new device, I'd return it for a replacement.

 

[DougB541#CB]

mine seems no worse than my RT.

 

[surfacedude]

lots of folks here are reporting this. i'd return it. if it's doing that after only a few uses, imagine what it'll be like a year from now.

 

[kwill]

I took mine back to the store and they gave me no hassle returning it. They could clearly see from the display and one they exchanged it for, the volume rocker being loose wasn't normal.

 

[johnbash612]

I just noticed that the volume rocker has quite a bit of excess play.
Anyone else?
Even makes a audible noise when the tablet is shaken and seems bothersome when handling the tablet.

Funny, there were lots of people with his issue when the rt released as well. You'd think they would have learned something with the production process. Definitely get an exchange, they should honor it on spot.

 

[luv2skipow]

lots of folks here are reporting this. i'd return it. if it's doing that after only a few uses, imagine what it'll be like a year from now.

In which thread?

I am so tired of this crap ....seriously!

 

[luv2skipow]

Here is a quick video from my 1020 of the issue:
https://skydrive.live.com/redir?resid=2FF513C782333EE7!3909&authkey=!ANurIcDTRZdvc1g

I made an advanced replacement request this morning

 

[DougB541#CB]

both my RT and this one made a noise if i shack it (actually my RT did...haven't shaken this one).

Didn't know it came tighter than that....always liked the feel to be honest.

Am i weird? lol

 

[ynotbike]

Wait has anyone replaced theirs and its been better, I thought thats just how it was, mine rattles as well but works fine.

But if its an actual defect I will exchange it.

 

[luv2skipow]

I would appreciate it if someone could confirm that theirs does not do that or is not that loose.
It make a noise even with my hand casually moving the tablet while holding it near the rocker.

 

[TheCodifier]

My Surface 2 definitively doesn't do that. The volume rocker is stiff, no rattling when shaking.

 

[ZombieBacchus]

Wait has anyone replaced theirs and its been better, I thought thats just how it was, mine rattles as well but works fine.

But if its an actual defect I will exchange it.

I bought my first Surface 2 in Florida while on vacation and the volume rocker rattled. When I got back to Boston I exchanged it at Best Buy and now my second one rattles too. Not sure what to do.

 

[HeyCori]

My S2 just started rattling a few days ago. It still works fine but I didn't buy $449 for loose buttons. Considering I'm already on my second unit, I'm going to wait like a week and then send my S2 into Microsoft for repairs. There's no point in running back to Best Buy for a replacement since their entire batch probably has a defect.

 

[Loiselle]

I exchanged mine this morning because of excessive volume rocker play/movement/rattle.

The replacement has the same issue as well.

I'll visit my local MS store in a few months and see what they can do for me. Wait for new devices to fill stores.

 

[luv2skipow]

I can return as many defective ones they want to keep shipping me.

Still waiting for ANY kind shipping notification from last weeks exchange application.

 

[ZombieBacchus]

I can return as many defective ones they want to keep shipping me.

Still waiting for ANY kind shipping notification from last weeks exchange application.

How is the return process through Microsoft? Do you have to send in your tablet first or do they send you one to swap your unit with?

 

[luv2skipow]

How is the return process through Microsoft? Do you have to send in your tablet first or do they send you one to swap your unit with?

I used the Advanced Exchange Program where they ship you a new one and when you get it you ship the defective one back.
They charge your CC but refund it when they get the defective one back.

Other exchanges on my RT went well but this is talking too long this time.

 

[ZombieBacchus]

I used the Advanced Exchange Program where they ship you a new one and when you get it you ship the defective one back.
They charge your CC but refund it when they get the defective one back.

Other exchanges on my RT went well but this is talking too long this time.

Awesome. Thanks for the info. I think I will do this instead of dealing with Best Buy. Thanks again!

 

[HeyCori]

I used the Advanced Exchange Program where they ship you a new one and when you get it you ship the defective one back.
They charge your CC but refund it when they get the defective one back.

Other exchanges on my RT went well but this is talking too long this time.

Haven't heard of that program before. I might have to look into that.